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Help Desk jobs in Surrey, BC

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    • This role requires strong mechanical aptitude, technical knowledge, and excellent problem-solving skills to ensure optimal system performance and customer…
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    • Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
    • Reporting to*: Manager, Customer Experience.
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    • Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
    • Reporting to*: Manager, Customer Experience.
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    • Contract Duration: 12 months with a possibility of extension.
    • Pay Rate: $60-80/hour as T4 or INC (open to discuss).
    • Working Hours:* M-F 40 hours per week.
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Job Post Details

Field Service Technician - job post

OMG Services
5684 Landmark Way, Surrey, BC V3S 7H1
$19.82–$35.00 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $19.82–$35.00 an hour

Job type

  • Full-time

Location

5684 Landmark Way, Surrey, BC V3S 7H1

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Company car

Full job description

Job Summary
We are seeking a skilled and proactive Field Service Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing a variety of espresso systems and equipment at Starbucks sites. This role requires strong mechanical aptitude, technical knowledge, and excellent problem-solving skills to ensure optimal system performance and customer satisfaction. The position offers opportunities for professional growth in a dynamic environment.

Duties

  • Install, troubleshoot, and repair equipment related to computer networking, computer hardware, and low voltage systems.
  • Perform routine maintenance to ensure systems operate efficiently and reliably.
  • Interpret schematics, technical manuals, and wiring diagrams to accurately diagnose issues.
  • Use hand tools and mechanical knowledge to perform repairs and adjustments on various equipment.
  • Conduct system testing and calibration to meet operational specifications.
  • Provide on-site technical support to clients, ensuring minimal downtime.
  • Document service activities, including repairs performed and parts used, in detailed reports.
  • Collaborate with team members to resolve complex technical problems quickly and effectively.

Requirements

  • Proven experience with computer networking, hardware installation, maintenance, and troubleshooting.
  • Mechanical knowledge with the ability to use hand tools effectively.
  • Familiarity with schematics and wiring diagrams for low voltage systems.
  • Strong understanding of computer hardware components and assembly.
  • Ability to read and interpret technical manuals and schematics accurately.
  • Excellent problem-solving skills with a focus on customer service.
  • Valid driver’s license with a clean driving record; willingness to travel frequently to client sites.
  • Prior experience working with low voltage systems is preferred but not mandatory.
  • Strong communication skills and the ability to work independently or as part of a team in diverse environments. This position is integral to maintaining the reliability of our clients’ systems while providing exceptional service through technical expertise and professionalism.

Pay: $19.82-$35.00 per hour

Benefits:

  • Company car
  • Mileage reimbursement

Work Location: In person

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