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    • Monitor server performance, capacity, and system health.
    • Identify opportunities to improve platform performance, reliability, and operational efficiency.
    • 10 à 15 ans d’expérience en TI.
    • Horaires flexibles (selon le type de contrat de travail).
    • Le salaire sera calculé sur la base du taux horaire moyen…
    • Diagnostiquer et résoudre les incidents techniques.
    • Assister les utilisateurs dans l’utilisation des outils.
    • DEC ou formation en informatique ou équivalent.
    • La personne retenue jouera un rôle stratégique en tant que référence technique sur des environnements complexes.
    • Assurer le suivi des tickets et des demandes de support.
    • DEC ou baccalauréat en informatique, réseaux ou domaine connexe (ou expérience équivalente) ;
    • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to…
    • You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned…
    • Strong communication, organizational, and customer service skills.
    • Analyze business and functional requirements to identify user information needs, procedures,…
    • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks…
    • Participer à l’administration des systèmes.
    • 5 à 10 ans d’expérience en TI.
    • Horaires flexibles (selon le type de contrat de travail).
    • Installer et configurer les postes informatiques;
    • Assister les équipes techniques dans la résolution d’incidents.
    • TEHORA est présentement à la recherche d’un(e) analyste en soutien aux utilisateurs senior ayant une solide expérience en support technique et assistance aux…
    • Installer et configurer les équipements informatiques;
    • Assurer la maintenance des postes de travail;
    • Posséder deux (2) ans d’expérience comme technicien…
    • Assurer le support technique aux utilisateurs;
    • Diagnostiquer les incidents logiciels et matériels;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en…
    • Installer et configurer les équipements informatiques;
    • Diagnostiquer et résoudre les problèmes techniques;
    • Assurer la maintenance des postes de travail;
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Job Post Details

Windows Support Engineer - job post

Procom
3.4 out of 5 stars
Ottawa, ON•Hybrid work
$63.75–$85.00 an hour - Contract

Job details

Pay

  • $63.75–$85.00 an hour

Job type

  • Contract

Shift and schedule

  • Overtime
  • On call

Location

Ottawa, ON•Hybrid work

Full job description

Windows Support Engineer

Procom is seeking an experienced Windows Support Engineer to support enterprise infrastructure operations in a hybrid cloud and on-premises environment. This role is ideal for a technical professional with strong Windows Server administration experience, infrastructure automation skills, and a passion for maintaining critical production systems.

Key Responsibilities

  • Deploy, maintain, upgrade, and support Windows Server environments across on-premises and cloud platforms.
  • Provide Level 2 support for critical infrastructure and production systems.
  • Support application owners, developers, and internal stakeholders through an enterprise ticketing platform.
  • Monitor server performance, capacity, and system health.
  • Develop and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform, Ansible, and Azure services.
  • Create and maintain detailed operational documentation, SOPs, change records, and root cause analyses.
  • Identify opportunities to improve platform performance, reliability, and operational efficiency.
  • Participate in on-call support rotations and occasional after-hours work as required.

Required Qualifications

  • University degree or college diploma in Computer Science, Information Technology, or a related field.
  • Minimum 3 years of recent experience supporting critical applications in a hybrid infrastructure environment.
  • Minimum 2 years of recent experience administering:
    • Windows Server environments
    • Microsoft Group Policy
    • Microsoft SCCM
  • Minimum 2 years of experience with performance and capacity monitoring of critical server environments.
  • Minimum 2 years of experience developing and supporting Infrastructure as Code (IaC) solutions using technologies such as:
    • Terraform
    • Ansible
    • Microsoft Azure
  • Experience maintaining and upgrading Windows Server 2016 through Windows Server 2022 environments.
  • Strong understanding of Windows Server administration and support.
  • Experience with scripting and automation using:
    • PowerShell
    • Python
    • Ansible Playbooks
  • Demonstrated ability to automate infrastructure processes and deploy orchestration solutions.

Work Environment

  • Hybrid work arrangement with regular onsite presence in Ottawa.
  • Full-time hours (37.5 hours per week).
  • Participation in scheduled on-call rotations.
  • Occasional overtime and after-hours support may be required.
Assignment start: 10/08/2026
Assignment duration: 1 year
Work mode: Hybrid , Ottawa
Security requirements: must be elegible to obtain it.
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