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    • Train customers on using FDM4 aligned to their unique needs.
    • Ability to communicate effectively (verbal, written, and listening).
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Answer client queries and provide basic direction and training on common issues.
    • Participate in project and team meetings; interacting and collaborating with…
    • This will include creating basic support cases, review interfaces end execute basic test scripts during database upgrades.
    • Time System assistance and support:
    • Strong organizational skills and attention to detail.
    • Required in-office time to help fulfill customer support replacement/missing parts.
    • Proper work desk and chair.
    • Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction.
    • Participate in testing and validation of the Company products, including their radiological performance and compliance to standards.
    • I understand that this is NOT a remote position and requires me to be physically present in London, ON.
    • Employee will be responsible for remote support of…
    • We invest a minimum of 80 hours per year of training to all employees.
    • Extensive 2 month on-boarding training program.
    • Full Dental and Medical Benefits Plan.
    • Deliver software support, including installation, configuration, updates, and basic troubleshooting.
    • Knowledge of basic programming (e.g., G-code, PLC, or…
    • This role requires a tech-savvy individual who will develop and maintain a database with essential information for current and prospective customers.
    • Open help desk ticket using the appropriate tracking software.
    • The ability to remain in a stationary position roughly 50% of the time, as well as the ability to…
    • Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice, trial coordination, and ensuring…
    • Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and…
    • May have to spend long hours in concentration, which requires attention to detail and high levels of accuracy;
    • Participate in producing marketing samples.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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