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    • Manage IT projects utilizing tools like Microsoft Project and Jira, ensuring timely delivery within scope and budget while adhering to SDLC (Software…
    • The ideal candidate will work closely with users, IT teams, and vendors to resolve incidents, maintain system performance, and support application enhancements.
    • Repair and maintain computer peripherals, including input and output devices.
    • Must have the basic knowledge of computers.
    • Must be able to use Excel.
    • Answer client queries and provide basic direction and training on common issues.
    • Participate in project and team meetings; interacting and collaborating with…
    • This individual should have the skills to be able to setup a basic network including a server and workstations with network mappings, printers etc.
    • Perform basic user account administration and troubleshooting.
    • Experience supporting Windows, Android and iOS devices.
    • Familiarity with remote support tools.
    • This role requires a tech-savvy individual who will develop and maintain a database with essential information for current and prospective customers.
    • Conducting account verification for customers that have a lost account or scammed accounts.
    • Answering basic questions related to the game via social media (…
    • Participate in testing and validation of the Company products, including their radiological performance and compliance to standards.
    • Test all installed cabling and hardware to ensure performance and compliance with specifications, and validate system functionality including connectivity,…
    • Open help desk ticket using the appropriate tracking software.
    • The ability to remain in a stationary position roughly 50% of the time, as well as the ability to…
    • This role requires strong technical aptitude, excellent communication skills in both English and French, and the ability to work through complex problems…
    • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve…
    • Call Center Systems: Support telephony, softphones, and agent-facing tools to minimize downtime and ensure call center agents can effectively meet performance…
    • Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions.
    • Company events and team activities.
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Job Post Details

IT Support Manager - job post

Olympian Finances
Toronto, ON M4P 1E4•Hybrid work
From $94,000 a year - Permanent, Full-time, Apprenticeship

Job details

Pay

  • From $94,000 a year

Job type

  • Apprenticeship
  • Permanent
  • Full-time

Location

Toronto, ON M4P 1E4•Hybrid work

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Employee stock purchase plan
  • Paid time off
  • Vision care
  • Dental care
  • Stock options
  • Life insurance

Full job description

Overview

Join our dynamic team as an IT Support Manager, where you'll lead the charge in maintaining and enhancing our IT infrastructure to ensure seamless operations across the organization. This pivotal role combines technical expertise with leadership, empowering you to oversee system administration, network security, and application development initiatives. As an energetic and proactive leader, you'll coordinate IT projects, manage vendor relationships, and champion innovative solutions that drive efficiency and security. Your passion for technology and problem-solving will help us deliver exceptional support to our users while fostering a secure and resilient IT environment.

Responsibilities

  • Lead and coordinate the IT support team to deliver exceptional technical support across all organizational levels, ensuring quick resolution of issues related to hardware, software, networks, and applications.
  • Oversee system administration tasks including managing Windows Server environments, VMware vSphere virtualization platforms, Linux systems, and cloud services such as AWS and Azure.
  • Develop and implement robust security protocols focusing on information security, network security, PCI compliance, firewall management, VPN configurations, and disaster recovery planning.
  • Manage IT projects utilizing tools like Microsoft Project and Jira, ensuring timely delivery within scope and budget while adhering to SDLC (Software Development Life Cycle) best practices.
  • Collaborate with cross-functional teams on application development using technologies such as.NET, C#, JavaScript, Python, SQL (including Microsoft SQL Server and Oracle), HTML, APIs, and CI/CD pipelines for continuous integration and deployment.
  • Maintain network infrastructure including Cisco routers, TCP/IP configurations, TCP/UDP protocols, WAN connections, DHCP/DNS services, VPNs, and firewall settings to ensure optimal performance.
  • Foster vendor relationships for hardware procurement, software licensing, cloud services management (Azure), virtualization solutions (Citrix), SAN storage systems, SolarWinds monitoring tools, SCCM for endpoint management, and other technology partnerships.

Qualifications

  • Proven experience in IT support management or systems engineering roles with a strong background in system administration across Windows Server environments and Linux platforms.
  • Extensive knowledge of virtualization technologies such as VMware vSphere and Citrix; experience with containerization tools like Docker is a plus.
  • Hands-on expertise in cloud computing platforms including AWS and Azure; familiarity with DevOps practices using CI/CD pipelines is highly desirable.
  • Strong understanding of network security principles including firewall management, VPN setup, TCP/IP protocols, Cisco networking equipment, SAN storage solutions, and disaster recovery strategies.
  • Proficiency in programming languages such as C#, Python, JavaScript; experience with database management systems like Microsoft SQL Server and Oracle is essential.
  • Ability to lead projects utilizing Agile methodologies; excellent communication skills for stakeholder engagement; demonstrated leadership in managing technical teams.
  • Relevant certifications such as CISSP or CompTIA Security+, VMware Certified Professional (VCP), Microsoft Certified: Azure Solutions Architect Expert or similar credentials are preferred.

Join us to lead innovative IT initiatives that empower our organization! Your expertise will be instrumental in creating a secure, efficient digital environment where technology drives success at every level.

Pay: From $94,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee stock purchase plan
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Stock options
  • Tuition reimbursement
  • Vision care
  • Wellness program
  • Work from home

Work Location: Hybrid remote in Toronto, ON M4P 1E4

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