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    • This will help our IT Technicians enhance their first call resolution rates.
    • The role requires efficiently solving problems and surpassing client expectations…
    • Assist employees with software, email, and network connectivity.
    • We're looking for someone who enjoys working with computers, solving problems, and helping…
    • Act as the first line of defense by identifying, isolating, and reporting potential malware or security anomalies on user devices.
    • Good organizational and time management skills.
    • Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management,…
    • This is a hands-on, field-based role that requires a mechanical aptitude and a keen willingness to learn and develop new skills.
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    • Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions.
    • Assisting in gathering data and presentation of materials for the Material State Disclosure Conferences (MSDC) and key performance metric reviews.
    • Maintenance & Troubleshooting: Perform basic hardware/network troubleshooting, replace field-replaceable components, and assist senior technicians with…
    • Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments such as Customer…
    • Strong organizational skills with the ability to prioritize workload effectively.
    • Troubleshoot and repair computer systems, printers, and other devices by…
    • Collaborate with clients, Account Managers, and Project teams to assess requirements, recommend solutions, and support project delivery.
    • Monitor the performance of computer systems and networks.
    • Implement network traffic and security monitoring software, and optimize server performance.
    • Strong customer-facing communication skills with the ability to provide creative solutions and help customers and partners succeed.
    • Configure VLANs, VPNs, DHCP/DNS and basic firewall rules under the direction of senior staff.
    • As our Network Field Specialist, you'll be the hands-on technician…
    • Deploy and configure Windows laptops, desktops, and mobile devices (iOS/Android).
    • You'll work directly alongside senior technicians with more than 20 years of…
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Career Resources:

Senior IT Technician
Alpha Strategy
Nanaimo, BC
$70,000–$80,000 a year
Permanent, Full-time
Apply now

Job details

$70,000–$80,000 a year
Paid time off, Vision care, Dental care, Life insurance, Extended health care, On-site parking
Permanent, Full-time
Nanaimo, BC

Full job description

About ALPHA IT

ALPHA, a rapidly expanding MSP on Vancouver Island, is in search of a dedicated and dynamic Senior IT Technician to join our office team. We're looking for someone who excels in a fast-paced setting, has a strong passion for technology, and consistently delivers exceptional customer service.

Position Overview

The primary focus of this role involves providing extensive remote IT support to our clients, acting as the escalation point, and meticulously documenting standard operating procedures. This will help our IT Technicians enhance their first call resolution rates. The role requires efficiently solving problems and surpassing client expectations by leveraging the resources our company provides.

Key Responsibilities

  • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
  • Onboarding new clients, mapping out their IT infrastructure, and offering tailored recommendations.
  • Utilize advanced tools and technologies to diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.
  • Occasionally, conduct IT assessments to evaluate the effectiveness of client infrastructure and identify potential solutions.
  • Engineer cost-effective IT solutions tailored to clients' business needs
  • Proactively follow up on client issues, ensuring their concerns are addressed promptly.
  • Document and communicate technical information clearly to both technical and non-technical audiences.
  • Stay informed about the latest industry trends and technologies to maintain a competitive edge.
  • Identify opportunities to improve processes and enhance the overall client experience.

Core Technical Experience

The ideal candidate will have strong working knowledge in many of the following areas:

  • Microsoft 365: Exchange Online, SharePoint, OneDrive, Microsoft Teams, Microsoft Intune, Defender for Office 365.
  • Azure / Cloud: Microsoft Entra ID, Conditional Access, Azure Virtual Machines, Resource Groups, Hybrid infrastructure, Identity and access management
  • Windows Server & On-Prem Infrastructure: AD, Group Policy, DNS, DHCP, File Server, Print Server, Remote Desktop Services, Hyper-V, Certificate Services, IIS, Network Policy and Access Services, PowerShell.
  • Networking & Security: Firewalls, Switches, Routers, VPNs, LAN/WAN, VLANs, Subnetting, Wireless access points and controllers, Cybersecurity best practices, Threat management, Backup and disaster recovery, Endpoint and identity security
  • Experience with VoIP implementation is highly desirable and will be considered a strong asset.

Preferred Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent practical experience.
  • Experience working with Municipalities and First Nations communities is considered a strong asset.
  • Relevant certifications are considered an asset, including: ITIL v4 Foundation, CompTIA Network+, CompTIA Security+, CCNA, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security Operations Analyst Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate, SonicWall NSAA, or equivalent certifications.

What We’re Looking For

We’re looking for someone who:

  • Brings a strong customer-first attitude to every client interaction
  • Is equally comfortable with cloud platforms, on-prem infrastructure, cybersecurity, and networking
  • Can confidently train and guide customers on newly deployed technologies
  • Understands the importance of professionalism, documentation, accountability, and follow-through
  • Wants to be part of a growing MSP that values initiative, technical excellence, and continuous improvement

What We Offer

  • Extended health benefits, including: Dental care, Vision care, Life insurance
  • Paid time off
  • Overtime pay
  • On-site parking

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 5 years (required)
  • MSP: 4 years (required)

Location:

  • Nanaimo, BC (required)

Willingness to travel:

  • 25% (required)

Work Location: In person

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