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Help Desk Technical Support jobs in Toronto, ON

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    • Lead and coordinate the IT support team to deliver exceptional technical support across all organizational levels, ensuring quick resolution of issues related…
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Consulting could include sales support, new product configuration support, client onboarding, training and any other client JAD discussions.
    • IT support: 3 years (required).
    • We are seeking an additional tech to assist with our onsite support team.
    • VEHICLE:* Note a mini cargo service van will supplied…
    • Comfortable delivering hands-on training and explaining technical concepts to non-technical customers.
    • Software support, and serves as a hands-on technical…
    • Troubleshoot basic technical issues during demos to keep the presentation running smoothly.
    • Willing to travel to customer sites and offer training support as…
    • Troubleshooting technical issues with player until successful resolution is in place.
    • Answering online tickets from the support center based on assigned section…
    • 2+ years of experience in technical support, IT helpdesk, or a related field.
    • Strong problem-solving skills and ability to explain technical concepts to non-…
    • Responds to help desk requests related to technical or non-technical issues and provides.
    • Devices, productivity applications, and other technical equipment;
    • Proven customer support experience in the IT industry.
    • Previous experience providing remote support is a definite asset.
    • Provide technical support to merchant clients over the phone by referring to company owned technical user guides, manuals and internal knowledge database.
    • Open help desk ticket using the appropriate tracking software.
    • Must possess mobile support knowledge, for both hardware and software.
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    • We are seeking a dynamic and highly skilled Technical Service Manager to lead our Medical Devices Equipment technical support operations and ensure exceptional…
    • This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail…
    • 3–5 years of experience in systems support or a similar role.
    • You will bridge the gap between end-user support and systems administration, ensuring maximum…
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Job Post Details

IT Support Manager - job post

Olympian Finances
Toronto, ON M4P 1E4•Hybrid work
From $94,000 a year - Permanent, Full-time, Apprenticeship

Job details

Pay

  • From $94,000 a year

Job type

  • Apprenticeship
  • Permanent
  • Full-time

Location

Toronto, ON M4P 1E4•Hybrid work

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Employee stock purchase plan
  • Paid time off
  • Vision care
  • Dental care
  • Stock options
  • Life insurance

Full job description

Overview

Join our dynamic team as an IT Support Manager, where you'll lead the charge in maintaining and enhancing our IT infrastructure to ensure seamless operations across the organization. This pivotal role combines technical expertise with leadership, empowering you to oversee system administration, network security, and application development initiatives. As an energetic and proactive leader, you'll coordinate IT projects, manage vendor relationships, and champion innovative solutions that drive efficiency and security. Your passion for technology and problem-solving will help us deliver exceptional support to our users while fostering a secure and resilient IT environment.

Responsibilities

  • Lead and coordinate the IT support team to deliver exceptional technical support across all organizational levels, ensuring quick resolution of issues related to hardware, software, networks, and applications.
  • Oversee system administration tasks including managing Windows Server environments, VMware vSphere virtualization platforms, Linux systems, and cloud services such as AWS and Azure.
  • Develop and implement robust security protocols focusing on information security, network security, PCI compliance, firewall management, VPN configurations, and disaster recovery planning.
  • Manage IT projects utilizing tools like Microsoft Project and Jira, ensuring timely delivery within scope and budget while adhering to SDLC (Software Development Life Cycle) best practices.
  • Collaborate with cross-functional teams on application development using technologies such as.NET, C#, JavaScript, Python, SQL (including Microsoft SQL Server and Oracle), HTML, APIs, and CI/CD pipelines for continuous integration and deployment.
  • Maintain network infrastructure including Cisco routers, TCP/IP configurations, TCP/UDP protocols, WAN connections, DHCP/DNS services, VPNs, and firewall settings to ensure optimal performance.
  • Foster vendor relationships for hardware procurement, software licensing, cloud services management (Azure), virtualization solutions (Citrix), SAN storage systems, SolarWinds monitoring tools, SCCM for endpoint management, and other technology partnerships.

Qualifications

  • Proven experience in IT support management or systems engineering roles with a strong background in system administration across Windows Server environments and Linux platforms.
  • Extensive knowledge of virtualization technologies such as VMware vSphere and Citrix; experience with containerization tools like Docker is a plus.
  • Hands-on expertise in cloud computing platforms including AWS and Azure; familiarity with DevOps practices using CI/CD pipelines is highly desirable.
  • Strong understanding of network security principles including firewall management, VPN setup, TCP/IP protocols, Cisco networking equipment, SAN storage solutions, and disaster recovery strategies.
  • Proficiency in programming languages such as C#, Python, JavaScript; experience with database management systems like Microsoft SQL Server and Oracle is essential.
  • Ability to lead projects utilizing Agile methodologies; excellent communication skills for stakeholder engagement; demonstrated leadership in managing technical teams.
  • Relevant certifications such as CISSP or CompTIA Security+, VMware Certified Professional (VCP), Microsoft Certified: Azure Solutions Architect Expert or similar credentials are preferred.

Join us to lead innovative IT initiatives that empower our organization! Your expertise will be instrumental in creating a secure, efficient digital environment where technology drives success at every level.

Pay: From $94,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee stock purchase plan
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Stock options
  • Tuition reimbursement
  • Vision care
  • Wellness program
  • Work from home

Work Location: Hybrid remote in Toronto, ON M4P 1E4

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