Help Desk Technical Support jobs in Ottawa, ON

Systems Administrator (Level 2)

Reports to: Service Manager

General Summary:

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

• Configuration and deployment of new computers
• Hardware installation
• Documentation of Client Networks
• Small Projects
• Installation of client software
• Adding email to a client’s phone
• Assist Sr. Technicians on Larger projects
• Configuration, installation and troubleshooting Microsoft Office
• Understanding of and ability to install computer hardware such as RAM
• Configuring and troubleshooting Microsoft server and desktop operating systems
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Experience required with Windows desktop and server operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers, firewalls and wireless access points
• Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DHCP and DNS services

Credentials and Working Experience:

• You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role
• Minimum of 2 – 4 years experience with Windows server and desktop operating systems
• Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum of 2 - 4 years experience - Server Hardware Support
• Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Required:

• Must have a valid Full G Canadian driver’s license
• Must have a roadworthy car
• Ability to work occasional evening and weekends
• Part of an on-call rotation

Ideal:

• Be fluent in French and English

Job Types: Full-time, Permanent

Pay: $63,000.00-$68,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Work Location: In person