Help Desk Technical Support jobs

Join Weber Manufacturing Technologies Inc., a trailblazer since 1962! Based in Midland, Ontario, we began by mastering precision tooling in the Automotive industry and have since revolutionized it with our groundbreaking Nickel Vapor Deposition (NVD) technology. In 1989, we pioneered the Nickel Tooling Technology Division, selling our first NVD nickel shell in 1991.
By 2000, we were the only ones in the world running our own NVD operations onsite. We took the automotive world by storm, producing molds for luxury cars like Mercedes-Benz using our exclusive NVD technology. Our acquisition by Zynik Capital Corp. in 2007 further fueled our innovation and growth.
In 2008, we reshaped the fiberglass entry door market with our unique MASTERGRAIN™ brand, capturing intricate details in woodgrain like no other technology. Today, we’re not just about doors; we’re shaping luxury automotive, aerospace, and building products globally with our state-of-the-art NVD technology. Be part of a team that’s redefining industries and pushing boundaries!

System Administrator

Position Summary

We’re looking for a System Administrator to manage, optimize, and secure our IT infrastructure. You will be the escalation point for complex technical issues, drive system improvements, and ensure high availability across our networks and servers.

Key Responsibilities:

• Administer, monitor, and maintain Windows servers, various SaaS Applications, and cloud environments (Azure, etc.).

• Provide advanced technical support to end users by troubleshooting hardware, software, network, and system issues across the organization.

• Act as an escalation point for complex helpdesk tickets that cannot be resolved by Tier 1 support.

• Diagnose and resolve issues related to operating systems, enterprise applications, ERP platforms, user access, identity management, VoIP and business phone systems.

• Implement, maintain, and monitor security policies, firewalls, and access controls.

• Monitor and manage escalated helpdesk ticket queues to ensure timely resolution in accordance with service level expectations

• Document issues, solutions, and troubleshooting steps within the ticketing system to support knowledge sharing and continuous improvement.

• Track recurring issues and recommend long-term solutions or system improvements.

• Manage Firewalls, Switches, DNS, DHCP, and other core infrastructure components.

• Key involvement in IT projects, including system upgrades, migrations, and deployments.

• Collaborate with vendors for hardware/software support and procurement.

• Document IT processes and procedures.

• Mentor and support junior IT staff.

Qualification:

5+ years of experience in systems administration, with Level 3 or senior-level support experience.

Strong knowledge of Windows and Azure technologies.

Experience with On-Premises and Cloud network environments.

Strong problem-solving and troubleshooting skills for complex IT issues.

Ability to work independently and manage multiple high-priority tasks.

Experience working in a Manufacturing IT environment.