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    • Proven experience in technical support or IT help desk roles with a focus on onsite troubleshooting.
    • Your technical expertise will help keep our systems running…
    • 3–5 years of experience in IT support, helpdesk, or technical support roles.
    • Use AI driven insights to help identify recurring support issues and recommend…
    • Proven experience in application support or a similar technical support role, ideally in healthcare/radiology IT or a related industry.
    • You'll Fit Right In If*.
    • Provide technical support to customers regarding the operation, installation, troubleshooting, and maintenance of Tornatech fire pump controllers.
    • Help desk/technical support: 1 year (preferred).
    • Experience in customer service, technical support or a help desk role is preferred.
    • Respond and track support requests for technical assistance in person, via phone and electronically.
    • One (1) to three (3) years of experience in a technical…
    • Provide full onsite/desk side and remote support to end users for all their IT issues.
    • Monitor all support queues, act on problems and resolve client issues.
    • We’re seeking a qualified Technical Support Advisor to help in providing technical and product knowledge to the in-house Customer Care Team, Dealers, Installers…
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Minimum 5 années d’expérience en support/service à la clientèle.
    • Diplôme collégial et/ou certification en service à la clientèle/support ou dans tout autres…
    • Document and communicate technical information clearly to both technical and non-technical audiences.
    • IT support & MSP: 2 years (required).
    • As part of the IT team in Edmonton, this individual is responsible for providing onsite support to all customers including support through email, support…
    • Provide timely and efficient technical support to clients.
    • 1-3 years of experience in a technical support or technician role.
    • Provide first-level technical support via phone, chat, or email.
    • Stay updated on product knowledge and technical procedures.
    • Must be 18 years or older.
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Job Post Details

Valley Waste & Recycling Inc. logo

Onsite IT Support - job post

Valley Waste & Recycling Inc.
3.6 out of 5 stars
Chilliwack, BC
$25–$35 an hour - Permanent, Full-time

Job details

Pay

  • $25–$35 an hour

Job type

  • Permanent
  • Full-time

Location

Chilliwack, BC

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking

Full job description

Company Overview

Valley Waste & Recycling Inc. is a family-owned liquid and solid waste management company that has been servicing the Fraser Valley for over 20 years. Based in Chilliwack, BC, the company focuses on efficient, honest, and high-quality service while supporting a cleaner and greener environment. The team prides itself on understanding client needs and delivering service that exceeds expectations.

Position Overview

We are seeking a proactive and energetic Onsite IT Support technician to join our team. In this role, you will be the go-to expert for maintaining and troubleshooting our onsite technology infrastructure, ensuring seamless operations across our facilities. Your technical expertise will help keep our systems running smoothly and support our team’s productivity.

Responsibilities

  • Provide on-the-spot technical support for hardware, software, and network issues at the facility
  • Set up tablets and their associated software and programs for new staff
  • Maintain inventory and be proactive with ordering as needed to prevent operational delays
  • Troubleshoot operating systems including Windows, Microsoft365, and Trux to resolve user issues quickly
  • Manage computer networking components such as LANs, firewalls, VPNs, and wireless connections to ensure secure and reliable connectivity
  • Assist with desktop support tasks including software troubleshooting, hardware repairs, and operating system updates
  • Support the setup and configuration of new equipment and software installations for staff members
  • Collaborate with remote support when necessary to resolve complex technical problems

Experience

  • Proven experience in technical support or IT help desk roles with a focus on onsite troubleshooting
  • Confident in self-managing to complete tasks and provide updates
  • Strong knowledge of computer hardware components and operating systems
  • Familiarity with computer networking concepts such as LAN setup, firewall configuration, VPN access, and wireless networking
  • Excellent communication skills to clearly explain technical issues to non-technical users
  • Ability to prioritize tasks efficiently in a fast-paced environment
  • Knowledge of software applications including Microsoft Office suite

Pay: $25.00-$35.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Vision care

Experience:

  • IT support: 1 year (preferred)

Location:

  • Chilliwack, BC (required)

Work Location: In person

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