Help Desk Support jobs in Toronto, ON

Part-Time IT Support Associate

We are seeking a motivated, detail-oriented individual to join our growing team in
Canada as a Part-Time IT Support Associate. No prior experience is required.

Reporting to the Head of Operations and working closely with our Head Office IT team in
Germany, the successful candidate will provide day-to-day technical support and assist
with routine IT operations.

This is an excellent opportunity for current IT students with strong organizational,
problem-solving, and communication skills and an interest in technology to gain hands-
on experience in IT support, troubleshooting, and customer support within a professional
corporate environment.



About Us

HDI Global SE delivers a comprehensive service-based offering to the commercial and
specialty insurance markets. Our strategy is to create sustainable growth and build a
robust company that operates successfully worldwide. Our highly competent team is
committed to delivering market-leading insurance solutions.

We are part of the Talanx Group, one of the major European insurance groups, with
insurance revenue of EUR 49.0 billion (2025), and more than 120 years of experience in
industrial insurance. HDI Global SE operates in more than 175 countries across the globe
with over 5,500 employees worldwide. Financial strength ratings: AM Best A+ (Stable),
Standard & Poors AA- (Very Strong, Outlook Stable).

At HDI, we offer employees the advantages of an international organization within a
modern, dynamic work environment in the heart of downtown Toronto that both
challenges and rewards. We foster strong internal and external communication and
achieve our objectives through our core values of Together, Ownership, and
Performance. Employees are encouraged to contribute their ideas and play an active role
in shaping the future of our company.

Company
HDI Global SE Canada

Work Location

Toronto, ON.

Contact
HDI Canada People & Culture

Functional Area
IT

Type of Employment
Part-time

Travel
Not required

Learn more
Careers.hdi.group

Hours of Work
Minimum 16 hours/week, Monday
– Friday, 8:30 a.m –5:00p.m.

In Return
Flexible scheduling around
school commitments, with
additional hours possible
during school breaks.

Privacy
Visit: https://www.hdi.global/en-
ca/legal/privacy
For information on how we may
collect, use or disclose your
personal information.

Accessibility
HDI Canada Branch welcomes
and encourages applications
from people with disabilities.
Accommodations are available
on request for candidates taking
part in all aspects of the
selection process.

Together we can (re)shape

the insurance world.

Together. We
(re)think work.

Key Responsibilities

IT Support & User Assistance

 Provide first-level IT support to employees for hardware, software, and system-related issues.
 Troubleshoot issues relating to Windows, Microsoft 365, printers, and other workplace technologies.
 Assist users with account access, password resets, and basic system navigation.
 Log, track, and follow up on support requests to ensure timely resolution.
 Escalate complex issues to Head Office IT as required.
 Assist with user onboarding and offboarding activities, including account setup and access changes.
 Support software installations, updates, and standard device configurations.
 Assist with testing and validation during system upgrades and enhancements.
 Help maintain IT asset inventory and equipment records.
 Maintain accurate IT support documentation, procedures, and user guides.
 Assist in creating end-user support materials and basic training resources.
 Support adherence to established IT, data protection, and security procedures.
 Identify opportunities to improve support processes and enhance the user experience.

Your Profile (Skills, Qualifications & Experience)

 Currently a first- or second-year student pursuing a diploma or degree in Information Technology,
Computer Science, or a related field.

 Previous IT support experience is an asset but not required.
 Strong interest in technology, troubleshooting, and customer support.
 Proficient in using Outlook, Word, Excel, and Teams, with basic knowledge of Windows and Microsoft 365

knowledge.
 Familiarity with computer hardware, printers, and common desktop applications.
 Exposure to IT ticketing systems is an asset.
 Strong problem-solving and analytical skills.
 Excellent verbal and written communication skills.
 Service-oriented, with a willingness to assist and support others.
 Able to work independently, prioritize tasks, and meet deadlines.
 Strong attention to detail and organizational skills.
 Positive attitude, eagerness to learn, and a collaborative approach.

What We Offer

HDI offers all of the advantages of an international company by providing an exceptional, modern working
environment that constantly challenges and rewards.

 Hourly Rate: CAD $22.00.
 Contribute your ideas and play an active role in shaping our company’s future.
 Be part of a dynamic and entrepreneurial work environment.
 Gain valuable insight into the insurance industry.
 Benefit from mentorship and support from experienced industry professionals.
 Take ownership of and manage your own projects.
 Leverage and develop your unique strengths and skills.
 Build a strong foundation for your professional career.
 Be part of a collaborative and successful team.

We welcome applications from motivated, team-oriented individuals who are eager to take on new challenges.

Thank you to all applicants for their interest. Please note that only candidates selected for an interview will be contacted.