Help Desk Support jobs in Ottawa, ON

ILS Support /Tech Writer

• Pay rate: $42/hr
• Location: Ottawa, ON
• Duration: 24 Months, Hybrid

We at Raise are hiring right now for one of our Clients. If you’re interested, apply below for your chance to join a great place to work.

Responsibilities:

The successful candidate will contribute to the preparation and delivery of Supportability Engineering and Product Support Analyses, plans, and reports, including:

• Collect, organize, and analyze technical data to support Logistic Support Analysis (LSA) activities, including Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA).
• Review vendor documentation and OEM manuals to identify maintenance and support requirements.
• Conduct / review existing Reliability, Availability, and Maintainability (RAM) studies, including Reliability Block Diagrams, FMECA, and Level of Repair Analysis (LORA).
• Support the management and organization of data within LSAR tools and the Maximo maintenance management system.
• Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries.
• Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, Performance Tests, and Spare Parts Lists with Provisioning Technical Data for new or modified ship systems.
• Support the development of Equipment Family Trees, User Manuals, and Training Material.
• Maintain and revise existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines.
• Create, review, and process Document Change Requests; assist in preparing Change Packages to ensure technical data reflects the latest system/equipment configuration.
• Assist in the preparation of technical proposals and project plans.
• Provide technically accurate reports and deliverables on time and in accordance with contract requirements.
• Attend meetings and respond promptly to requests.
• Communicate and collaborate effectively with customers and internal teams on in-service support matters.
• Maintain awareness of project contract terms, conditions, and applicable product lines.

Chorus Role(s)

8.1 SER – Prepare and Deliver Customer Service

• Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language
• 5+ years of relevant industry or military logistics experience.
• Degree/diploma in Engineering or Technology, or equivalent military/industry background in logistics support.
• Above average Proficiency with Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff.
• Language: English (essential); French (an asset).

Preferred Qualifications:

• Experience with maintenance management systems (e.g., Maximo).
• Familiarity with logistics and reliability software (e.g., OmegaPS, Reliasoft, Eagle ELT, SLIC2B, Relex, Analyzer).
• Background in naval systems, equipment, or operational military asset support.
• Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications.
• Understanding of configuration management processes and technical documentation standards.

Qualifications:

• Experience: 3–5+ years of relevant industry or military logistics experience.
• Education: Degree or diploma in Engineering or Technology, or an equivalent military/industry background in logistics support.

Technical Skills:

• Experience with collecting, organizing, and analyzing technical data to support Logistic Support Analysis (LSA) activities, such as Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA).
• Maximo experience is a major asset. Candidates with strong Maximo expertise may be considered even if their industry experience is less extensive.
• Experience with OmegaPS, Reliasoft, or Eagle ELT is an additional plus.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

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