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Help Desk Support jobs in Edmonton, AB

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    • Endpoint Management Expertise: Proven experience utilizing Omnissa Workspace One for continuous device management, deployment of security profiles, and…
    • Prior experience in software development, QA, technical support, or IT helpdesk.
    • We build the tools our frontline staff use every day - case management…
    • Mentors, supports, and cross-trains other service desk and desk side analysts.
    • Identifies, evaluates, promotes and implements customer support best practices.
    • Working on technical support cases.
    • Experience providing technical support is a definite asset.
    • Technical support: 3 years (preferred).
    • The person we envision for this role has strong technical abilities and a strong interest and passion for hardware and organization, recognizing its importance…
    • Work with vendor support on behalf of our team support issues reach a resolve.
    • This role involves developing and implementing IT policies and procedures,…
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
    • 2 to 5 years of experience in IT support or systems administration.
    • Provide technical support for hardware, software, and cloud services.
    • As a Technical Client Coordinator within our Managed Services department, you will support client relationships by tracking technical activity, maintaining…
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    • Provide sales support and technical guidance.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support…
    • Ability to help users install and configure smartphones (IOS, Android).
    • You will be responsible for handling incidents and requests (Level 1 support tickets) to…
    • Is consistent and reliable to support your teammates.
    • You will spend the majority of your time solving support tickets and working directly with clients.
    • You will be responsible for providing mentorship to the support team, maintaining efficient ticket workflows, and ensuring that all support requests are…
    • Following up with users to ensure resolution and a positive support experience.
    • Excellent communication skills with the ability to support non-technical users.
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Job Post Details

L3 DESKTOP SUPPORT - job post

Sybex
2.4 out of 5 stars
Edmonton, AB
Full-time, Contract

Job details

Job type

  • Contract
  • Full-time

Location

Edmonton, AB

Full job description

Role Requirements: Endpoint and Vulnerability Management Technician 1. Foundational Endpoint & Vulnerability Management (Technical Core)

● Endpoint Management Expertise: Proven experience utilizing Omnissa Workspace One for continuous device management, deployment of security profiles, and executing over-the-air (OTA) updates.

● Vulnerability Lifecycle Knowledge: Ability to interpret enterprise vulnerability scan reports via Qualys VMDR, isolate CVEs, and map them to manufacturer security bulletins to identify patches.

● Remediation Methodologies: Familiarity with both direct patching methodologies and configuration-based mitigations to rapidly address vulnerabilities and mitigate risks. 2. Security Mindset & Critical Analytical Skills

● Security Posture Management: Strong capability in managing security programs with an emphasis on continuously evaluating and hardening the organization's overall risk posture. ● Proactive Risk Assessment: Ability to anticipate downstream impacts of a patch before execution (e.g., questioning if an OS or software upgrade will break existing cloud authentication or core business applications).

● System Hardening Instincts: Strong grasp of the Principle of Least Privilege and a routine practice of identifying and recommending the disablement of unused protocols or legacy services. 3. Change Management & Operational Discipline

● ITIL / Change Control Familiarity: Experience operating within structured corporate Change Management framework and executing updates strictly within approved maintenance windows.

● Rollback Planning: Habitual practice of documenting "Plan B" back-out procedures (e.g., uninstallation scripts, configuration backups) prior to initiating any system changes.

● Audit Compliance: Discipline in maintaining accurate documentation, tracking asset serial numbers, and providing "before and after" validation proof for security auditors. Assets (Nice-to-Have / Easily Trainable on the Job):

● Experience utilizing automation or scripting (e.g., PowerShell, Python) to bridge workflows between Qualys VMDR and Omnissa Workspace One.

● Relevant industry certifications in endpoint management or vulnerability analysis.

Work Location: In person

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