Help Desk Support Technician jobs in Ottawa, ON

The Canadian Air Transport Security Authority (CATSA) has 3 exciting student opportunities from September 26, 2026 to December 31, 2026 within the Technology branch at CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

If you are a motivated student seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity:

Student, Systems Support

Number of Positions: 3

Term: September 26, 2026 to December 31, 2026

Schedule: 15 hours per week

Location: Ottawa, HQ

Salary: $18.15 to $30.20/hourly rate dependent on level of education

Language Requirement: Bilingual

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  Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff other student positions with similar responsibilities and qualifications.

Summary of Responsibilities:

• Support IT Management operations and maintenance;

• Support IT-related Work Request;

• Coordinate preventive and corrective maintenance activities related to IT Management;

• Support the IT Service Desk with regards to desktop support, setup and take down of workstations as required.

What you need to succeed:
To qualify for the position, you must have:

• Enrolled in a college diploma or a university degree relevant to the duties of the position;

• Excellent knowledge of Microsoft Office suite; and

• Basic desktop, laptop, and printer troubleshooting and support experience would be an asset.

Skills and abilities:

• Effective communication skills (both orally and in writing);

• Excellent research and writing skills;

• Professional approach to work;

• Ability to plan, prioritize, multi-task and organize work efficiently;

• Ability to work well in team, independently and under pressure.

To qualify and to be considered for this employment, you must:

• Be eligible to obtain and maintain a reliability security clearance;

• Be a full-time or part-time CEGEP, College or University student; and

• Be returning to full-time or part-time studies in the next academic year.

How to apply:

If you feel you are the ideal candidate for this position, please submit your application before September 10, 2026 23:59 EST.

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however we invite all interested candidates to submit their applications. Only those being considered in the process will be contacted.