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Healthcare Remote Medical Services jobs in Alberta

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    • The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers,…
    • View all Dynacare jobs - Edmonton jobs - Customer Support Representative jobs in Edmonton, AB
    • Salary Search: Client Support Representative - REMOTE salaries in Edmonton, AB
    • See popular questions & answers about Dynacare
    • Minimum one year of medical booking, healthcare administration, medical office, or patient scheduling experience.
    • Exposure to a dynamic healthcare environment.
    • Facilitate communication in healthcare, insurance, legal, financial, emergency services and public service settings.
    • High school diploma or equivalent.
    • Support multiple customer environments in a managed services model.
    • This remote role welcomes candidates anywhere in Canada and the US.
    • Volume varies based on specialty and we consistently check in to make sure we are respecting your bandwidth.
    • Contract (payment on per-consult basis).
    • Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations.
    • Facilitate communication in healthcare, insurance, legal, financial, emergency services, and public service settings.
    • High school diploma or equivalent.
    • Facilitate communication in healthcare, insurance, legal, financial, emergency services and public service settings.
    • High school diploma or equivalent.
    • Knowledgeable with the Health Canada website to source medical device license classes MDALL.
    • This position offers the opportunity to engage in the continuously…
    • Facilitate communication in healthcare, insurance, legal, financial, emergency services, and public service settings.
    • High school diploma or equivalent.
    • The RPC provides administrative services to the investigators; develops and maintains record keeping systems and procedures.
    • Deliver interpretation services via video and expediently type data on a company- provided device, such as a laptop, in order to perform the essential functions…
    • Central medical imaging management and endoscopic reading.
    • End-to-end GI clinical trial services, from protocol design through submission support.
    • The salary range for this role is $130.000 USD - $165.000 USD ($145,000 CAD - $175,000 CAD) and we offer a comprehensive package of benefits including paid time…
    • Vacation allocated on years of services.
    • Serve as the initial telephone contact for external vendors and healthcare professionals.
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Job Post Details

Client Support Representative - REMOTE
Dynacare
 (part of Labcorp)
·
3.4
Edmonton, AB
•
Remote
$19.35 an hour
Full-time
Apply on company site

Job details

$19.35 an hour
Employee stock purchase plan, RRSP match, Wellness program
Full-time
Monday to Friday
Remote in Edmonton, AB

Full job description

Job Title: Client Support Representative (REMOTE)

Are YOU our next Client Support Representative?
The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers. This role ensures that orders are complete, compliant, and processed in a timely manner. It emphasizes proactive follow-up, accurate documentation, high-quality customer support, and ownership of inquiries and issues to meet service level and turnaround time targets.
Experience with Outbound calling is a MUST

Status: Full-time Permanent (37.5 hours per week)
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST
Discipline: Insurance Services
Work Style: 100 % Remote
Start Date: As soon as possible
Deadline for Internal Applications-Sunday June 21, 2026, at 5 PM EST
Bilingualism is an asset

Why Dynacare is an amazing place for YOU:


  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access to a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all



How YOU will make a difference:

  • Assist healthcare providers to ensure orders are completed accurately and processed promptly.

  • Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
  • Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
  • Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
  • Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
  • Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
  • Accurately document all customer, facility, and call details, including contact names and outcomes.
  • Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
  • Additional duties as assigned
What YOU bring to the role:
  • Secondary School Diploma
  • Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
  • Minimum 1 year of customer service experience in a contact centre or industry experience
  • Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
  • Customer-focused problem solver with strong verbal and written communication abilities
  • Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
  • Results-driven and resourceful, with strong research and information-gathering skills
  • Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
  • Medical terminology - asset

Working Conditions:

  • Remote office environment and sitting for extended periods of time

Pay Range: $19.35
At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.


We may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

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