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    • Experience in a medical office or healthcare setting.
    • Knowledge of Canadian healthcare systems and billing.
    • Maintain accurate electronic medical records (EMR).
    • View all WELL Health Technologies Corp jobs - Vancouver jobs - Medical Office Assistant jobs in Vancouver, BC
    • Salary Search: Virtual Medical Office Assistant salaries in Vancouver, BC
    • See popular questions & answers about WELL Health Technologies Corp
    • Award-winning recognition programs to honour staff, medical staff and volunteers.
    • Demonstrated understanding of complaints management, the BC Patient Safety &…
    • Prior experience in a medical office, clinic, or healthcare administrative role is an asset.
    • Post-secondary education or training in medical office…
    • Demonstrated ability to perform basic medical tests and accurately record results in medical files.
    • Demonstrated knowledge of office procedures.
    • Prepare work schedules for medical office assistants.
    • Candidates for the position should have at least one year of experience being a clinic/office manager in a…
    • Familiarity with medical terminology is required.
    • Ensures office schedules are appropriately booked and organized.
    • The office is closed on all STAT holidays.
    • Experience in the medical field.
    • Perform tasks transmitted via the electronic medical record (EMR).
    • 1-2 years of experience in a similar position or in office…
    • We welcome experienced, practicing medical professionals who are in good standing with their applicable college and maintain a good reputation in their field.
    • Previous experience in medical office administration, patient coordination, or a healthcare setting preferred.
    • Our interdisciplinary team delivers patient-centered care focused on prevention, holistic health, and proactive care planning.
    • Three (3) years of relevant clinical experience, including experience with complex medical patient management is required.
    • Reports to: Program Services Manager.
    • Experience working in a medical clinic is preferred.
    • Supporting physicians and healthcare providers throughout the clinic day.
    • What We're Looking For*.
    • Proficiency in using electronic medical records systems and office software.
    • Previous experience in a medical or dental office setting is preferred.
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Job Post Details

Virtual Medical Office Assistant
WELL Health Technologies Corp
·
2.6
Vancouver, BC V6B 5C6
•
Remote
$20–$23 an hour
Full-time
Apply now

Job details

$20–$23 an hour
Full-time
Remote in Vancouver, BC V6B 5C6

Full job description

Entity: WELL Health Clinic Network Inc.

Job Title: Virtual Medical Office Assistant (Remote)

Location: Remote (Canada)

Job Type: Full-Time

Hourly Range: $20.00 - $23.00 CAD per hour


About Us:

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.


Position Summary:

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.


Key Responsibilities:

  • Schedule and manage virtual appointments through the Tia Health platform
  • Communicate with patients via phone, email, and secure messaging
  • Assist patients with joining virtual visits and troubleshooting minor technical issues
  • Maintain accurate electronic medical records (EMR)
  • Verify insurance information and assist with billing tasks
  • Coordinate referrals, prescriptions, and lab requests
  • Provide administrative support to physicians during virtual clinic hours
  • Ensure compliance with Canadian privacy regulations (e.g., PHIPA)


Qualifications:

  • Experience in a medical office or healthcare setting
  • Knowledge of medical terminology
  • Familiarity with EMR systems and telehealth platforms
  • Strong communication and organizational skills
  • Ability to work independently in a remote environment
  • High level of attention to detail and confidentiality


Preferred Qualifications:

  • Experience in a virtual clinic or telehealth environment
  • Experience with OSCAR EMR (preferred)
  • Knowledge of Canadian healthcare systems and billing
  • Comfortable assisting patients with basic technical issues


Work Schedule:

  • Full-time position
  • Standard hours: 10:00 AM – 6:00 PM (PST`)
  • Flexibility available for the right candidate


Requirements:

  • Must reside in Canada
  • Reliable high-speed internet
  • Quiet, private workspace
  • Strong computer and digital literacy


The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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