Healthcare Call Center jobs

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for Inbound Sales Representatives to join our growing team at our Vancouver Head Office. The role operates a 40hr work week. However our current team rotates shifts to provide coverage and this may include working mornings, evenings and some weekends

This is a crucial role for our Sales team - you will be responsible for handling incoming inquiries from potential customers who are interested in the company's products or services. They should be able to answer questions and provide information about our services, as well as identify the needs of the customer. Our patients' wellbeing is our top priority!

The scope of work for an inbound sales representative typically includes a range of tasks related to managing and converting incoming leads into sales, while also building and nurturing relationships with potential customers. The key difference between inside sales and inbound sales is the source of the lead or contact. Inside sales reps reach out to potential customers, while inbound sales reps handle incoming inquiries from potential customers.

To succeed in this role, you will need to be highly customer-focused and have a combination of technology proficiency, communication, persistence, sales and emotional intelligence skills along with a strong work ethic and a willingness to continuously learn and improve.

Work Schedule & Location Requirement
This role follows a phased in-office onboarding and hybrid work schedule at our Vancouver office (V6B 6A7):

• First 2 weeks: Full-time in office
• Following 1 month: 3 days per week in office
• Ongoing: 2 days per week in office

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

• Provide excellent customer service to members through various channels, including phone, email, and chat.
• Handle a large number of incoming inquiries (over the phone, live chat and emails) from potential customers who are interested in the company's products or services. They must be able to answer questions and provide information about the products or services, as well as identify the needs of the customer.
• Provide detailed product information, and address any concerns or objections the customer may have.
• Manage leads in the company's CRM system. This may involve entering and updating lead information, assigning leads to the appropriate sales representative, and tracking the status of leads through the sales pipeline.
• Follow up with potential customers who have expressed interest in the company's products or services. This may involve sending follow-up emails, making follow-up phone calls, and nurturing the relationship with the customer.
• Meet sales targets and quotas which may be set on a weekly, monthly, or quarterly basis.
• Collaborate with the sales team to identify new sales opportunities and strategies to increase revenue. This may involve participating in team meetings, sharing insights and feedback, and collaborating on sales strategies.
• Use established systems and structures to convert leads to sales
• Have a willingness to take on other tasks and projects as they arise

What You'll Bring

• Industry experience in customer support, telesales, and customer success is an asset
• Experience with customer interaction, lead generation, and closing deals
• You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Ability to multitask and prioritize in a fast-paced environment.
• Professionalism - you will personify the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Results driven mindset and ability to work under pressure towards achieving sales targets and quotas.
• Ability to adapt to changes in the industry, the company, or the sales process as well as being open to new ideas and approaches.
• You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The total compensation for this role includes a base salary of $40,000 with a discretionary bonus of up to and over $20,000 OTE in local currency

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.