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Client Success Manager- Canada
Often replies in 1 dayXpertDox, LLCRemote- $45,000–$65,000 a year
- Full-time
- Paid time off
- Life insurance
- Excellent communication, empathy, and relationship-building skills.
- Monitor customer health, usage, and engagement metrics to proactively identify risks and…
- ManuvieQuebec Province
- $60,000–$80,000 a year
- Full-time +1
- Employee stock purchase plan
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- A background in a health-related field is advantageous.
- This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making…
- TCHCToronto, ON
- $93,035.14–$111,642.17 a year
- Full-time +1
- Monday to Friday
- Tuition reimbursement
- Dental care
- Employee assistance program
- Work from home
- Develops investigation plans, terms of reference, interview plans, evidence lists, findings reports and related communications with input from the Manager,…
- Anderson College of Health, Business & TechnologyRemote
- $30–$35 an hour
- Part-time +1
- Monday to Friday
- Dental care
- Extended health care
- Must have experience from paper-based health records, electronic health records, and hybrid health records.
- CIHI Coding Guidelines grouping methodologies and…
Clinical Trial Assistant I
Easily applyEverest Clinical ResearchMarkham, ON L3R 0B8- $45,000–$65,000 a year
- Permanent
- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- Disability insurance
- Excellent communication (both verbal and written) and computer skills.
- We offer a robust benefits package to support your health, well-being, and growth,…
- Applied Pharmaceutical InnovationEdmonton, AB T6N 1H1
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- RRSP match
- Extended health care
- Plan, implement, and successfully complete assigned tasks in a timely fashion ensuring consistent high quality.
- Required travel between Edmonton API sites.
- ThalesDartmouth, NS
- $85,000–$120,000 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Work from home
- Reviewing the Captain’s Ship Book to ensure certificates are kept up to date and aligned with the Technical Data Package, while serving as the point of contact…
- ThalesDartmouth, NS
- $85,000–$120,000 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Work from home
- Reviewing the Captain’s Ship Book to ensure certificates are kept up to date and aligned with the Technical Data Package, while serving as the point of contact…
- Applied Pharmaceutical InnovationEdmonton, AB T6N 1H1
- Full-time
- Paid time off
- RRSP match
- Promote right-first-time documentation, data integrity, contamination-control practices, aseptic behaviors, and continuous improvement while ensuring production…
- Applied Pharmaceutical InnovationEdmonton, AB T6N 1H1
- Full-time +2
- Weekends as needed +1
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- RRSP match
- Extended health care
- Lean Six Sigma or equivalent process excellence certification.
- Act as system owner or subject matter expert for LIMS, OpenLab CDS, and LabX platforms.
Director of Operations
Easily applyNewThe Evergreens FoundationHinton, AB T7V 2A4- $120,000 a year
- Full-time +1
- Tuition reimbursement
- Paid time off
- Dental care
- Life insurance
- Employee assistance program
- Company pension
- The successful candidate will be required to provide a satisfactory criminal record check, including vulnerable sector screening, and meet any other position-…
- Defence Construction CanadaHalifax, NS
- $80,886–$105,152 a year
- Paid time off
- Dental care
- Employee assistance program
- Disability insurance
- Ensure consultant work complies with health and safety, industrial security and environmental requirements.
- The appropriate security clearance is a condition of…
- Applied Pharmaceutical InnovationEdmonton, AB T6N 1H1
- Full-time +1
- 40 hours per week
- Paid time off
- RRSP match
- Before employment, successful candidates will be required to meet the requirements of a pre-employment screening, which includes background reference checks,…
View similar jobs with this employerWCG International Consultants Ltd.Calgary, AB- $75,200 a year
- Full-time
- Dental care
- RRSP match
- Work from home
- Comprehensive and flexible health and dental benefits.
- Experience working with persons living with mental or physical health problems creating barriers in life.
Settlement Coordinator
Easily applyPreszler Injury LawyersCalgary, AB T2R 1M1- Full-time
- Paid time off
- Dental care
- Employee assistance program
- On-site gym
- Casual dress
- Company events
- The Settlement Coordinator is responsible for assisting the lawyers in receiving settlement authority and ensuring settlements are paid out in a timely and…
- College of Registered Psychotherapists of OntarioToronto, ON M4W 3R8
- $115,000–$130,000 a year
- Temporary +1
- Paid time off
- Vision care
- Dental care
- Extended health care
- Work from home
- Experience working in health regulation preferred.
- Reporting to the Director of Regulatory Affairs, the Manager, Professional Conduct is responsible for…
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Client Success Manager- Canada
Job details
Pay
$45,000–$65,000 a year
Job type
Full-time
Benefits
Pulled from the full job description
Paid time off
Life insurance
Full job description
Client Success Manager
Work arrangement — Remote
Location: Remote Experience: At least 3 years in customer success in healthcare
Who We Are
XpertDox builds practical AI for medical coding teams. Through our XpertCoding platform, we help healthcare organizations turn clinical documentation into accurate CPT and ICD coding faster and more consistently, reducing denials, strengthening compliance, and improving revenue cycle performance. We combine deep coding expertise with modern machine learning to fit real-world workflows, delivering measurable productivity gains while keeping quality and auditability front and center.
Role Overview
The Client Success Manager (CSM) is responsible for supporting XpertDox clients by delivering the highest level of service across all phases of the client relationship. This role emphasizes building strong, long-term partnerships, supporting clients’ revenue cycle objectives, and ensuring measurable ROI from XpertDox solutions. The CSM proactively identifies and addresses client questions and issues, coordinates timely, effective resolutions and serves as a trusted client advocate. In this capacity, the CSM acts as a key liaison between clients and XpertDox technical teams, ensuring solutions align with client needs while adhering to XpertDox methodologies and best practices.
Roles and Responsibilities
- Build and maintain strong client relationships through regular check-ins, progress reviews, and feedback collection.
- Monitor customer health, usage, and engagement metrics to proactively identify risks and opportunities.
- Act as the primary point of contact for customer questions, issues, and concerns.
- Identify, manage, and escalate risks, bugs, or blockers that may impact customer workflows.
- Coordinate with Program Management, Technology, and other internal teams to ensure timely issue resolution.
- Track issues through to closure, ensuring clear communication and effective outcomes.
- Share client insights, performance metrics, and feedback with internal stakeholders through regular updates and reports.
- Document all client interactions, feedback, and resolutions accurately in internal systems.
Preferred candidate profile
- Healthcare experience (required)
- 3 to 5 years in customer or Client Success (required)
- Understanding of medical billing, coding, and or RCM workflows (preferred)
- Knowledge and or experience with medical EHR systems such as Epic, eCW, Athena (preferred)
- Strong verbal and written English proficiency with a minimum C1 level certification (required)
- Excellent communication, empathy, and relationship-building skills
- Comfortable using CRMs and success tools such as Salesforce
- Understanding of medical billing, coding, and or RCM workflows
- Knowledge and or experience with medical EHR systems such as Epic, eCW, Athena
- Strong data analysis and presentation skills
Salary
- $45,000 to $65,000 per year
Benefits
- This position is offered as an independent contractor role. As a contractor based in Canada, you will work under a service agreement rather than a traditional employment contract.
- This structure provides full remote flexibility while allowing you to collaborate closely with our team and contribute meaningfully to client success initiatives.
Ready to be a part of our team? click on the below link to apply:
https://careers.xpertdox.com/
Job Type: Full-time
Benefits:
- Life insurance
- Paid time off
Experience:
- Customer relationship management: 1 year (Required)
Work Location: Remote
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