Health Record Clerk jobs in Ontario

Position Summary

The Clinical Services Clerk – Receptionist provides administrative, clerical and reception support to the long-term care home, with a particular focus on supporting clinical services. The position serves as a first point of contact for residents, families, visitors, staff and external service providers while assisting with the efficient organization of clinical and administrative information.

Key Responsibilities

• Greet and assist residents, families, visitors, staff and external service providers in a professional and courteous manner.
• Answer, screen and direct incoming telephone calls and general inquiries.
• Provide clerical and administrative support to the Director of Care, nursing leadership and other departments as required.
• Assist with maintaining resident clinical records, filing, scanning, photocopying and document organization.
• Prepare and distribute clinical forms, reports, correspondence and other documentation.
• Assist with scheduling and coordinating appointments, meetings, transportation and external clinical services as assigned.
• Receive and appropriately distribute incoming correspondence, reports, faxes and other clinical information.
• Maintain office supplies, forms and clinical documentation resources.
• Support data entry, tracking logs, audits and preparation of information required for quality improvement and regulatory purposes.
• Maintain strict confidentiality and protect resident, employee and organizational information in accordance with privacy legislation and Home policies.
• Communicate effectively with residents, families, staff, physicians, pharmacies, laboratories, hospitals and other healthcare partners as required.
• Follow infection prevention and control, health and safety, emergency and other applicable Home policies and procedures.
• Perform other related clerical and administrative duties as assigned.

Qualifications

• Completion of secondary school; post-secondary education in medical office administration, health services administration or a related field is preferred.
• Previous reception, clerical or administrative experience, preferably in long-term care, healthcare or a medical office environment.
• Strong computer skills, including Microsoft Office and electronic documentation systems.
• Excellent communication, customer service, organization and time-management skills.
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while effectively supporting an interdisciplinary team.
• Knowledge of medical terminology and Ontario long-term care practices is considered an asset.

Pay: From $22.50 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• On-site parking

Experience:

• Long Term Care Administration: 1 year (required)

Language:

• Lithuanian (preferred)

Work Location: In person