Health Record Clerk jobs in Ontario

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JOB DESCRIPTION

JOB TITLE: Office Clerk, Administrative Support
COMPANY AND LOCATION Auxilium Health (Hybrid), Oshawa, ON
EMPLOYMENT TYPE Permanent, Full-time
HOURS 37.5 hours per week, Monday to Friday, 9:00am-5:00pm DEPARTMENT Patient Support Programs
REPORTING TO Manager, Patient Support Programs
DIRECT REPORTS No
LAST UPDATED June 2026

POSITION SUMMARY:
This role offers dedicated administrative support within a Patient Support Program, overseeing a portfolio of three manufacturers to ensure seamless coordination, operational efficiency, and consistent service delivery across the program.
The successful candidate will be highly organized, detail-oriented, and experienced in working within a fast-paced environment requiring simultaneous management of multiple program workflows and high-volume email accounts. This position plays a critical role in maintaining program integrity, supporting patient access, and ensuring adherence to established processes and compliance standards.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

• Provide comprehensive administrative support across an agnostic Patient Support Program supporting various manufacturers, ensuring alignment with program-specific processes, service models, and documentation requirements.
• Accurately enter, review, and validate patient documentation related to enrolment, insurance navigation, and program participation within Salesforce and applicable systems.

• Assemble, process, and track daily and expedited mail. Manage and monitor program-specific email inbox, triaging high volumes of incoming communications, prioritizing urgent requests, and responding to routine inquiries from clinics and pharmacies in a timely and professional manner.
• Coordinate communication across multiple stakeholders including clinics, pharmacies, and internal departments to verify coverage eligibility and support reimbursement processes.
• Process, assemble, and track daily and expedited mail across programs, ensuring timely distribution and follow-up.
• Manage portal uploads, end-of-day communications, and outbound correspondence (fax and email) in accordance with clinic and pharmacy communication preferences.
• Record, track, and maintain meeting minutes and action items for internal portfolio meetings, ensuring accountability and timely follow-up.
• Perform general administrative duties including faxing, scanning, copying, filing, and document management while maintaining strict confidentiality of patient information.
• Perform additional portfolio-related administrative duties as assigned.

QUALIFICATIONS

• Demonstrated experience supporting multiple programs, projects, or service lines concurrently.
• Proven ability to manage multiple high-volume email accounts and competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Exceptional organizational and time management skills with the ability to prioritize effectively across programs.
• Strong written and verbal communication skills with a professional and service-oriented approach.
• Proficient in Microsoft Office and Adobe Pro.
• Experience with Salesforce is considered an asset.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while contributing effectively within a team environment.

EDUCATION

• Secondary school diploma required; post-secondary education preferred or equivalent professional experience.

WORKING CONDITIONS:

• High-volume, deadline-driven setting requiring responsiveness and adaptability across multiple program workflows.
• Office environment requiring extended periods of sitting and computer-based work.

OUR RECRUITMENT PROCESS:

• Application and Questionnaire - Candidates submit an application and complete the initial questionnaire.
• Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen.
• In-Person Interview - Shortlisted candidates will be invited to attend an in-person interview at our head office.
• Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references.

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