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Join Our Team at Centre Electric & Technology — Communication Service Department Manager

Location: Burnaby

Salary: $80k – $100k Annually; Competitive; TBD based on experience
Start Date: As soon as available
Job Type: Full-Time
Benefits: Matching RRSP contributions, and a full benefits package

Job Summary

Centre Electric & Technology is seeking a skilled and dedicated Communications Department Manager to join our growing Communications Department. Reporting to the Technology Division Manager, this leadership role is responsible for overseeing, organizing, and expanding service operations within our structured cabling and low-voltage communications business.

This position requires an experienced communications professional with strong leadership abilities, technical expertise in structured cabling and low-voltage systems, and proven experience managing service teams and operations. The successful candidate will ensure consistent delivery of high-quality services while maintaining efficiency, safety standards, and customer satisfaction.

As a key leader within the organization, the Communications Service Department Manager will oversee daily service operations, manage field technicians, and coordinate scheduling, workload distribution, and project execution. This role also plays a critical part in driving business growth, improving operational processes, and ensuring profitability of the service division.

The ideal candidate will act as the main liaison between clients, field teams, and office staff, proactively resolving service issues and ensuring a high standard of customer service. With strong knowledge of structured cabling systems, low-voltage infrastructure, and service-based business operations, this role is essential to the continued success and growth of Centre Electric & Technology.

Key Responsibilities

This is a full-time position requiring a minimum of 40 hours per week, working in the office/field from Monday to Friday. Your key responsibilities will include, but are not limited to:

Operations Management

• Oversee daily service department operations, including scheduling and dispatching
• Conduct monthly service van audits
• Work with the scheduling department on new and existing work orders and provide info for scheduling purposes
• Ensure timely completion of service calls and projects.
• Develop and implement standard operating procedures to improve workflow and productivity
• Monitor job progress, costs, and performance metrics to ensure profitability

Team Leadership & Development

• Supervise, mentor, and evaluate electricians, technicians, and administrative staff
• Organize and manage weekly/monthly service department meetings
• Foster a positive, safety-first work environment
• Provide ongoing training and professional development opportunities

Customer Relations

• Serve as the primary point of contact for key service clients
• Build and maintain strong relationships to drive repeat business
• Resolve customer concerns and ensure high levels of satisfaction
• Review service reports and ensure clear communication with clients

Financial Management

• Prepare and manage departmental budgets and forecasts
• Review estimates, proposals, and invoices for accuracy and profitability
• Track KPIs such as revenue, margins, and technician utilization
• Identify opportunities to grow service revenue and improve efficiency

Sales & Business Development

• Support sales efforts by identifying upsell and cross-sell opportunities
• Develop maintenance agreements and long-term service contracts
• Collaborate with the estimating and project teams to secure new work

Compliance & Safety

• Ensure all work complies with applicable electrical codes, regulations, and company standards
• Enforce safety policies and procedures in accordance with industry standards
• Conduct regular safety meetings and site inspections

Requirements:

• Minimum 5 years of experience in Communications, structured cabling and Lo Voltage Cabling
• At least 2–3 years in a supervisory or management role
• Customer Service: Deliver professional, responsive support and ensure positive client satisfaction
• Technical Knowledge: A deep understanding of structured cabling, low voltage cabling, IT devices such as switches, routers, wireless access points, safety standards, and building regulations
• Problem-Solving: The ability to troubleshoot and resolve issues efficiently and safely
• Attention to Detail: The ability to ensure that all installations are up to code, safe, and functional, which requires precision and thoroughness in all aspects of their work
• Strong leadership, organizational, and strategic planning skills
• Excellent communication and interpersonal abilities

Working Conditions

• Combination of office and field environment
• May require occasional travel to job sites
• On-call availability for emergency service situations

Compensation & Benefits

• Competitive wages (based on experience)
• Performance-based bonuses
• Health and dental benefits
• RRSP matching contributions
• Opportunities for professional growth and advancement

About Centre Electric & Technology

Founded in 1997, Centre Electric began as a two-person operation servicing the Harbour Centre in downtown Vancouver. As the building became a major tech hub, we expanded rapidly to meet the growing demand for high-performance electrical and communication systems. In 2025 Centre Electric grew outside of the Province of BC and acquired Spectrum Networks in Ontario. In Ontario Spectrum Networks has been servicing a long list of customers for the last 15 plus years.

Today, Centre Electric has grown into a leading design-build Electrical Contractor, Security Systems Contractor, Communications Contractor and Wireless Systems Integrator with a team of 100+ professionals. Our specialties span challenging commercial and industrial design-build projects, and we maintain a strong commitment to innovation, quality, and client collaboration — from early design to long-term maintenance.

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Application question(s):

• Are you currently located in the Greater Vancouver Area? If not, where are you currently based, and do you have plans to relocate?
• How many years of managerial experience do you have? Please provide more details about your experience.
• How many years of experience do you have in data / Communications, structured cabling / low voltage work?

Work Location: In person