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Job Post Details

Call Center / Front Desk Client Care - job post

ID Cosmetic clinic
Markham, ON L3R 2S3
From $20 an hour - Permanent, Full-time

Job details

Pay

  • From $20 an hour

Job type

  • Permanent
  • Full-time

Location

Markham, ON L3R 2S3

Full job description

Medical Aesthetics Clinic – Toronto / Markham Area

We are looking for a professional, personable, and service-oriented Call Center / Front Desk Client Care Representative to join our medical aesthetics clinic.

This client-facing role combines customer service, appointment coordination, client follow-up, and front desk responsibilities.

Previous medical aesthetics experience is an asset. Candidates with experience in customer service, beauty, spa, healthcare, hospitality, retail, or other client-facing roles are welcome to apply.

Key Responsibilities

  • Respond to client inquiries professionally and promptly
  • Answer general questions about clinic services, appointments, and policies
  • Schedule, reschedule, and confirm appointments
  • Follow up with clients regarding consultations, appointments, and treatment inquiries
  • Communicate with clients through phone, text, email, and other clinic channels
  • Welcome and check in clients at the front desk
  • Assist with client check-in and check-out
  • Maintain accurate client and appointment records
  • Coordinate with physicians, aestheticians, and other team members
  • Support the daily operation and organization of the front desk
  • Learn the clinic’s treatments, technologies, and basic medical aesthetics terminology

Qualifications

  • Fluent in both English and Mandarin Chinese
  • Strong verbal and written communication skills
  • Professional, well-presented, and personable
  • Friendly, confident, and comfortable communicating with clients
  • Strong customer service skills
  • Organized, detail-oriented, and able to multitask
  • Reliable, punctual, and responsible
  • Comfortable working in a fast-paced clinic environment
  • Willing and able to learn new treatments, systems, and terminology
  • Interested in beauty, skincare, wellness, or medical aesthetics

Experience in medical aesthetics, cosmetic clinics, front desk, reception, customer service, call center, beauty, spa, healthcare, hospitality, or retail is considered an asset.

We value communication skills, professionalism, customer service ability, and willingness to learn.

Recruitment Process

Please submit your Resume / CV for consideration.

Applications will be reviewed based on communication skills, bilingual ability, relevant experience, professionalism, and overall suitability for the position.

Selected candidates will be invited to an interview to discuss previous experience, customer service skills, availability, and interest in the medical aesthetics industry.

We are looking for someone who is dependable, professional, comfortable working with people, and interested in developing a long-term career in a professional medical aesthetics environment.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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