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Hard Rock jobs in Ottawa, ON

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    • Under the supervision of the Customer Service Manager, the incumbent, either personally or through subordinates, plans, coordinates or supervises the daily…
    • Job Type: Part Time Permanent.
    • Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests.
    • Job Type: Full Time Permanent.
    • Takes notes on computer and/or transcribes from voice recordings involving standard business vocabulary on highly confidential…
    • Job Type: Full Time Permanent.
    • Under the direction of the Table Games Manager, the Casino Shift Manager is responsible for the management and oversight of all…
    • Job Type: Part Time Permanent.
    • Responsible for preparation of foods, including washing, peeling, and slicing.
    • Cleans work areas, and stores deliveries in their…
    • Experience with a variety of rock types, geological environments, and mineral deposit models.
    • Experience with Archean rocks, as well as Archean and VMS deposits…
    • Rotation: Project dependent, most commonly 20 days on /10 days off.
    • Shift: 12 Hours (Days and Nights).
    • Travel: Project Dependent - Flights via approved travel…
    • JOB TYPE: Full-Time, Permanent (40 hours/week).
    • FLSA STATUS: Salaried - Overtime Exempt.
    • EXPECTED COMPENSATION: $49,446 - $74,880/year + Benefits (Dental,…
    • Ensure control of all hard keys and electronic keys required to operate the department.
    • With support of the Food & Beverage Supervisors to project Hard Rock’s…
    • A Houseperson supports the housekeeping department by maintaining cleanliness in guest and public areas.
    • They assist room attendants with supplies, linens, and…
    • Job Type: Part Time Permanent.
    • Creates an atmosphere that encourages guests to make Hard Rock Casino their choice for gaming and entertainment; responsible for…
    • Job Type: Full Time Permanent.
    • The Shuttle Bus Driver is a key member of the Security team, responsible for the safe, reliable, and courteous transportation of…
    • Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience.
    • Welcome and acknowledge each guest with a smile, eye contact…
    • Job Type: Full Time Permanent (Onsite).
    • Reporting to the Human Resources Manager ER/LR the Employee & Labour Relations Specialist is responsible for providing…
    • Job Type: Full Time, Permanent.
    • Determine best sourcing strategies and resources to drive applicant traffic.
    • Remain current with latest recruiting tools, such…
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Job Post Details

Supervisor, Customer Relations - job post

064 Hard Rock Ottawa Employee Services
4837 Albion Rd, Ottawa, ON K1X 1A3
$44,622–$59,094 a year - Full-time

Job details

Pay

  • $44,622–$59,094 a year

Job type

  • Full-time

Location

4837 Albion Rd, Ottawa, ON K1X 1A3

Full job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Overview:

Under the supervision of the Customer Service Manager, the incumbent, either personally or through subordinates, plans, coordinates or supervises the daily activities of the player services department.

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 44622-59094/Yr.

Primary Responsibilities:

  • Responsible for the supervision of the Customer Relations employees in a shift work environment.

  • Ensures a strong presence on the gaming floor to deliver exceptional customer service.

  • Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.

  • Responsible for fostering a safe and efficient work environment, while maintaining an open door policy.

  • Accountable for staff, assisting with hiring, training, evaluations, recognition and development.

  • Involved in planning and executing site promotions with the Customer Relations Manager and your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement.

  • Other duties as required.

  • Lives the brand

Requirements:

  • A post-secondary diploma in Marketing or a Business related discipline

  • A minimum of two (2) years of special events coordinator and/or public relations experience

  • A minimum of one (1) year of supervisory experience in the service industry

  • Working knowledge of computer application packages, such as MS Office

  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Skills:

  • Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

  • The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.

  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing:

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

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