Hard Rock Cafe Ottawa jobs in Ottawa, ON

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: On Call

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 17.95/ Hr.

License Requirements: Smart Serve Certificate, Criminal Background Check

Mandatory Training Requirement: Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process.

OVERVIEW:

The Banquet Bartender is responsible for providing exceptional beverage service during banquets, special events, conferences, tournaments, concerts, VIP functions, and other casino-hosted events. This role prepares and serves alcoholic and non-alcoholic beverages while delivering a memorable guest experience that reflects the casino's commitment to world-class hospitality. The Banquet Bartender ensures responsible beverage service, maintains compliance with all liquor regulations, and contributes to the overall success of banquet and event operations.

Mandatory Compliance & Orientation Training:

As a condition of employment, all successful candidates must attend and complete a mandatory three (3) consecutive day paid compliance and orientation program during the onboarding process. Attendance is required and candidates must be available for all scheduled training days. Due to the nature of this on-call banquet position, applicants should carefully consider their availability to participate in this mandatory training before applying.

RESPONSIBILITIES:

• Prepare and serve alcoholic and non-alcoholic beverages for banquet guests in a professional and efficient manner.
• Set up, stock, and break down banquet bars according to event specifications and service standards.
• Verify guest age and monitor alcohol consumption in accordance with gaming and liquor regulations.
• Maintain thorough knowledge of beverage offerings, cocktail recipes, beer, wine, and promotional products.
• Accurately process beverage transactions and maintain cash handling procedures where applicable.
• Work collaboratively with Banquet Servers, Event Coordinators, Culinary Team Members, and Management to ensure seamless event execution.
• Maintain cleanliness, organization, and sanitation of all bar areas, equipment, and supplies.
• Monitor inventory levels and communicate restocking needs to leadership.
• Provide exceptional guest service by anticipating guest needs and resolving concerns promptly and professionally.
• Adhere to all health and safety regulations, responsible alcohol service requirements, and company policies.
• Support casino events, VIP functions, entertainment venues, and promotional activities as business needs require.
• Maintain a professional appearance and uphold the brand standards of the property.
• Flexible availability to work evenings, weekends, holidays, and special events based on business demands.

EXPIERENCE, EDUCATION, QUALIFICATIONS:

• Minimum 1-2 years of bartending experience in a banquet, hospitality, casino, hotel, or high-volume food and beverage environment.
• Strong knowledge of classic cocktails, spirits, beer, wine, and beverage presentation.
• Valid Smart Serve Certification (or provincial equivalent) required.
• Previous casino, resort, hotel, or convention center experience considered an asset.
• Excellent communication and guest service skills.
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
• Must be able to stand for extended periods and lift/move beverage supplies up to 35 lbs.
• Ability to work independently and collaboratively within a team environment.
• Must be able to obtain and maintain any required certifications.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted