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Halton Support Services jobs in Burlington, ON

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    • This hybrid position supports both our automotive collision repair operations and our glass repair services (including stone chip repairs and other minor glass…
    • You'll work with one of our professional cleaning teams providing high-quality residential cleaning services for our regular clients throughout Burlington,…
    • Experience with trademark watch services and clearance search reporting.
    • Prepare chronologies and evidence summaries to support the responsible agent's analysis…
    • Experience in a sales or customer service role involving automotive service, tires, parts and accessories.
    • Schedule service appointments for customers,.
    • On-call support for after-hour emergencies.
    • Maintain building appearance, daily inspection.
    • Ensure cleanliness of entrance and exit of building, all common…
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    • 1 year of customer service experience or equivalent, with a High School diploma or GED.
    • Clarify customer requirements; probe for understanding; use decision-…
    • A stable, long-term career opportunity with steady hours.
    • Continental day shift schedule 8:00 am – 8:00 pm.
    • Opportunity to gain experience in warehousing and…
    • Continental night shift schedule 8:00 pm – 8:00 am.
    • Opportunity to gain experience in warehousing and production within the food industry.
    • High-Priority Invoice Handling – Identify and expedite payments for key vendors to avoid service disruptions.
    • Goodness Me! is currently seeking an experienced,…
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    • Perform corporate management responsibilities that support and advance SJHH's goals.
    • College program required with a focus on Nutrition, Dietetics or Food &…
    • Support service users in building both formal and informal support networks that will assist them in maintaining housing and enhanced quality of life.
    • Strong communication and customer service skills.
    • Opportunity for additional hours through leagues, events, and program support.
    • Act as the on-site point person for clients, Account Managers, and show services.
    • Troubleshoot real-time challenges (freight, show services, graphics, timelines…
    • Ability to provide after-hours and weekend support on a rotational basis as necessary.
    • Team player with the ability to provide administrative, sales &…
    • RBAs are required to have access to a reliable computer or laptop suitable for completing work-related documentation, communication, and virtual service…
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Job Post Details

CSR/Glass Representative - job post

CARSTAR Hamilton Lockwood
69 Kelly Street, Hamilton, ON L8R 1G1
$20–$24 an hour - Full-time

Job details

Pay

  • $20–$24 an hour

Job type

  • Full-time

Location

69 Kelly Street, Hamilton, ON L8R 1G1

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

**Customer Service Representative & Glass Repair Technician (Cross-Trained)

CARSTAR Hamilton Lockwood**

CARSTAR Hamilton Lockwood is seeking a Customer Service Representative (CSR) with cross-trained capability as a Minor Glass Repair Technician. This hybrid position supports both our automotive collision repair operations and our glass repair services (including stone chip repairs and other minor glass work).

The ideal candidate is professional, organized, people-oriented, and able to confidently communicate with customers, insurance partners, and internal teams. A background in sales, customer service, or automotive repair is considered an asset. We are looking for someone who is self-motivated, makes sound decisions, and contributes positively to our team environment.

CARSTAR Hamilton Lockwood is an equal opportunity employer and offers competitive wages based on experience.

Key Responsibilities

Customer Service & Administration

  • Communicate professionally with customers, insurance partners, and adjusters regarding repair and glass claim status.
  • Manage customer interactions from appraisal through repair completion, ensuring excellent customer experience.
  • Prepare, review, and maintain repair orders, work authorizations, warranties, and supplemental documentation.
  • Complete and maintain administrative RO packages accurately and promptly.
  • Follow up on customer appraisals to improve closing ratios; assist in developing follow-up programs.

Glass Repair & Estimating

  • Inspect vehicles for stone chips or minor glass damage and perform qualified repairs.
  • Write accurate damage and glass appraisals using industry-standard estimating software.
  • Handle all glass-related estimating, parts needs, and documentation.

Parts & Workflow Coordination

  • Ensure all parts are ordered correctly and in a timely manner.
  • Verify customer authorization prior to parts ordering.
  • Document parts orders, backorders, and changes within the file.
  • Maintain ongoing communication with production staff regarding repair status.

Experience & Skill Requirements

Technical Knowledge

  • Familiarity with automotive products used in a collision repair and glass environment.
  • Experience with management software: Bodyshop Connect
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Experience with estimating software: Audatex, Mitchell, and/or Mainstreet.

Skills & Abilities

  • Ability to work independently and adapt to changing priorities.
  • Strong communication skills (written and verbal) with excellent tact and diplomacy.
  • Highly organized, analytical, and able to manage multiple assignments at once.
  • Strong ability to prioritize, plan, and follow through with minimal supervision.
  • Demonstrated decision-making skills, leadership potential, and a positive team-focused attitude.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person

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