Halifax Transit jobs

Manager, Customer Experience & Fitness

*Please include a cover letter with your application

*Competition closes June 17, 2026

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high-performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment.

Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

POSITION SUMMARY:

Reporting to the Canada Games Centre General Manager, the Manager, Customer Experience & Fitness is a member of the Canada Games Centre Senior Management Team and is responsible for providing strategic guidance and management within the areas of Customer Service and Fitness. Core responsibilities include the management of customer experiences, the fitness centre, fitness programming, and budgets.

The Manager, Customer Experience & Fitness must achieve outcomes in key result areas of customer experience, revenue generation, positive public and stakeholder relations, and programming. They will facilitate success in these areas through a collaborative approach with other members of the management team, while providing quality leadership, and communication to employees, service providers, and community partners.

DUTIES & REPONSIBILITIES:

• Lead the Customer Service and Fitness operations to ensure exceptional service delivery and positive customer experiences.
• Develop and implement customer service policies, procedures, and best practices that support customer satisfaction, member retention, and organizational growth.
• Ensure effective front desk operations through appropriate staffing, cash handling oversight, payroll coordination, and collaboration with internal departments.
• Manage Fitness Centre operations, including group exercise programming, fee-based programs, equipment procurement and maintenance, and achievement of participation and revenue targets.
• Recruit, supervise, coach, and evaluate Customer Service and Fitness staff while fostering a safe, respectful, inclusive, and high-performing workplace culture.
• Manage departmental budgets, revenues, expenditures, purchasing, and resource allocation to support operational and strategic objectives.
• Address employee and customer concerns professionally and support continuous improvement across customer experience and fitness services.

QUALIFICATIONS:

Required

• A post-secondary degree and suitable combination of education and experience.
• 5-7 years of progressive experience in management, customer service, and fitness operations.
• 3-5 years of formal supervisory experience, including performance management and conflict management.
• Proficiency in using a variety of computer software programs including Microsoft 365.
• Strong understanding of operational planning, budget preparation and monitoring, project management, performance measurement, and risk management principles with the ability to apply these practices effectively in a recreation or customer service environment.
• Demonstrated knowledge of customer service excellence, staff supervision, and conflict resolution.
• Ability to identify and mitigate safety risks and hazards for staff and the public through the implementation of preventative measures and operational best practices.
• Proven ability to effectively plan, coordinate, assign, and evaluate the work of staff while managing multiple priorities and supporting departmental objectives.
• Excellent communication, report writing, problem-solving, and interpersonal skills, with the ability to work effectively with diverse staff, participants, and community stakeholders.

Preferred

• Demonstrated experience in community development and management in the fitness, sport, or recreation field.
• Hold Fitness Certifications
• Proficiency in nextRec (formerly Xplor Recreation)
• Current First Aid, CPR, and AED training

Successful completion of Criminal Record & Child Abuse Registry checks will be required as part of the hiring process

WORKING CONDITIONS:

• Office environment with frequent interactions with staff/members/guests. This is a full-time position (35 hours per week) predominantly Monday-Friday. Flexible hours (day, evening, and weekends) may be required, as well as the potential to be on call when necessary, due to facility communication needs, operations and demands.
• This position may include heavy lifting and possible exposure to loud noises.
• High stress environment due to multi-tasking requirements and customer expectations.

COMPENSATION:

• Salary will be based on a range from $71,000 - $92,000 commensurate with education and level of experience.
• A comprehensive benefits plan, including health & dental
• Voluntary group RRSP
• Education allowance
• Free facility membership

In addition:

• Free parking and proximity to Halifax Transit
• Amazing team environment
• Organization committed to extraordinary staff and customer experience

We are a welcoming and supportive environment whose goal is to be a diverse workplace representative of the citizens we serve. Indigenous peoples, persons with disabilities, African Nova Scotians, racially visible persons, women in occupations where they are under-represented, and the LGBTQIA2S+ community may self-identify when submitting their application. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Pay: $71,000.00-$92,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:

• formal supervisory : 3 years (required)
• progressive management: 5 years (preferred)

Work Location: In person