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Guest Support Service Agent jobs

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    • Lead and support the Tour & Travel Coordinators.
    • Banff Caribou Properties is looking for a detail-oriented leader to oversee our Tour & Travel department and…
    • Genuine interest in luxury hospitality and personalized guest service.
    • Handle guest concerns with professionalism, empathy, and confidence while following…
    • You can cancel the SMS service at any time.
    • Provide training and support to the sales team, ensuring they meet individual and team sales goals.
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    • Customer-focused mindset with the ability to adapt service style as needed.
    • Respond to guest inquiries via phone and email with professionalism and efficiency.
    • Act as a Customer service liaison.
    • Create and maintain accurate client information within Yardi/guest cards.
    • Providing backup support to the Customer Care whose…
    • Attention to detail and a commitment to exceptional guest service.
    • Handle guest concerns professionally and efficiently to ensure a positive resolution.
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    • Fill out guest cards and daily traffic report.
    • Responsible for all facilities service, repairs and leasing.
    • Follow up with completed guest cards for prospective…
    • Support Front Desk Agents with service recovery and guest concerns.
    • Resolve guest concerns and pass guest preferences to other departments to personalize stays.
    • Guest Communication - Answering all necessary questions and managing guest communication pre-trip.
    • Billing – Ensure all guest accounts are in good standing,…
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    • Previous customer service experience preferred.
    • Communicate and manage the guest waitlist under direction from the Team Lead.
    • Job Type: Full-Time/Part-Time.
  • View similar jobs with this employer
    • Previous customer service experience preferred.
    • Communicate and manage the guest waitlist under direction from the Team Lead.
    • Job Type: Full-Time/Part-Time.
    • Previous experience in hospitality or customer service.
    • Spa Experience Agents perform hands on operational tasks, uphold cleanliness standards, complete…
    • Extended health benefits to support your wellbeing.
    • A track record of contributing to improvements in service quality and operational standards.
    • Partner with department leaders to execute action plans that improve guest service and Pack Member engagement, measured through NPS.
    • Positive attitude and a passion for customer service.
    • Support the Front Desk team in handling guest issues and complaints.
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Career Resources:

Tour & Revenue Manager
Banff Caribou Properties Ltd.
·
2.1
229 Bear Street, Banff, AB T1L 1B5
Full-time
Apply now

Job details

Pay information not provided
Life insurance, Disability insurance
Full-time
229 Bear Street, Banff, AB T1L 1B5

Full job description

Banff Caribou Properties is looking for a detail-oriented leader to oversee our Tour & Travel department and help drive revenue across our portfolio of hotels.This role is a great fit for someone who enjoys working with numbers, spotting trends, solving problems, and building strong relationships. You'll lead a small team, manage tour and travel accounts, analyze business performance, and ensure rates, contracts, and bookings are accurate and profitable.We're looking for someone who is just as comfortable working in Excel as they are speaking with tour operators, travel agents, hotel managers, and guests.What You'll Do

  • Lead and support the Tour & Travel Coordinators.
  • Manage relationships with tour operators, wholesalers, travel agents, and group partners.
  • Monitor pickup, room nights, revenue, and market trends.
  • Analyze reports and identify opportunities to increase revenue and occupancy.
  • Review contracts, rates, allotments, and commission structures.
  • Ensure reservations, billing, and reporting are accurate.
  • Investigate discrepancies and work with hotel teams to resolve issues.
  • Collaborate with Operations, Reservations, Sales, and Finance to achieve business goals.
  • Prepare regular reports and recommendations for leadership.

What You'll Bring

  • Experience in hospitality, reservations, revenue management, accounting, finance, or hotel operations.
  • Strong analytical and problem-solving abilities.
  • Advanced Excel skills and confidence working with data and reports.
  • Exceptional attention to detail and accuracy.
  • Experience reconciling information and identifying discrepancies.
  • Excellent organizational and time-management skills.
  • Strong communication and relationship-building abilities.
  • Leadership experience or the ability to confidently lead and coach a team.
  • Experience working with hotel PMS, CRS, revenue management, or reservation systems is considered an asset.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

  • Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
  • Opportunity to invest in our Employee Share Ownership Program.
  • Food and beverage discounts at all BLC restaurants and cafes.
  • Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
  • Discounts on spa services, movie passes, and rental/retail goods.
  • Participation in Leadership Days for ongoing professional development.
  • Experience our hotels firsthand through our Complimentary Hotel Stays Program.
  • A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.

Work Location: In person

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