Guest Support Service Agent jobs

Overnight Front Desk Agent (Night Audit)About Us

Whistler Reception & Property Care (WRPC) is a collaborative, fast-paced, and community-minded company managing multiple front desks for privately owned and rental properties across Whistler. We pride ourselves on delivering exceptional guest experiences while supporting a positive, flexible, and supportive work environment for our team.

We’re currently looking for a reliable and self-motivated Overnight Front Desk Agent (Night Audit) to join our team.

This role is ideal for someone who enjoys working independently, is comfortable working overnight, and takes pride in keeping operations running smoothly while the rest of the resort is asleep. You’ll be the primary point of contact for guests during the overnight hours while also completing routine administrative, security, and operational tasks.

What You’ll Be Doing

As the overnight point of contact, you’ll play an important role in guest service, property security, and maintaining smooth operations:

• Welcoming and assisting late-night and overnight guest arrivals
• Completing after-hours check-ins and providing guests with information and assistance
• Answering phone calls and responding to guest inquiries, including directions, general questions, and after-hours support
• Monitoring and responding to overnight guest requests and concerns
• Completing night audit and basic end-of-day administrative tasks
• Reviewing and updating reservations and guest information as required
• Conducting regular property checks to help ensure the safety and security of guests and the property
• Reporting maintenance, safety, or security concerns to the appropriate team members
• Following established overnight procedures and emergency protocols
• Assisting with basic housekeeping preparation during quieter periods, such as organizing linen bags and preparing supplies
• Maintaining a clean, organized, and professional front desk area
• Completing other basic operational and administrative duties as required

What We’re Looking For

We’re looking for someone who is dependable, responsible, and comfortable working independently:

• A positive, dependable attitude and strong sense of responsibility
• Ability to work independently and remain productive during overnight hours
• Strong attention to detail and organizational skills
• Good problem-solving skills and the ability to remain calm in unexpected situations
• Friendly and professional approach to guest service
• Customer service or hospitality experience is preferred
• Previous night audit or overnight hotel experience is an asset
• Administrative or computer experience is an asset
• Comfortable using computers and learning new systems
• Ability to follow procedures and exercise good judgment when working independently
• Valid Canadian work authorization, if applicable

Why Join WRPC?

• Consistent, set schedule with predictable days off
• Ski pass or wellness benefit during the winter season
• Opportunities to experience and enjoy Whistler activities
• Supportive and social team environment
• Opportunities for growth across departments, including Sales, Marketing, Administration, and Operations
• Referral commission opportunities
• Year-round employment with no seasonal layoffs
• Staff housing may be available

How to Apply

Please send a cover letter with your CV outlining:

• Where you currently live
• Your relevant customer service, hospitality, night audit, or administrative experience
• Why you feel overnight work would be a good fit for you
• How the overnight schedule would fit into your lifestyle

Applicants must live in Whistler or have reliable transportation if living elsewhere in the Sea to Sky area.

Please note, only shortlisted candiadates will be contacted for interviews.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: $25.00 per hour

Expected hours: 30.0 – 38.0 per week

Application question(s):

• Do you have experience working overnight?

Experience:

• customer service: 2 years (preferred)

Work Location: In person