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Guest Service Manager Restaurants jobs in Toronto, ON

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    • Hold a thorough understanding of the client contracts for your accounts, with a focus on service level agreements and KPIs.
    • 24/7 Compliance Training - Monthly.
    • Address operational and guest-service issues quickly and professionally.
    • Establish and maintain high standards for service, cleanliness, organization and…
    • Ensuring excellent guest service and addressing guest concerns professionally.
    • Strong understanding of hospitality and guest service.
    • Strong business sense combined with hands-on experience in restaurant operations, cost control, and guest service excellence.
    • What's in it for you?
  • View similar jobs with this employer
    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
  • View similar jobs with this employer
    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
  • View similar jobs with this employer
    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
    • Comfortable handling guest concerns with care and best judgement.
    • A genuine passion for hospitality and memorable guest experiences.
    • Provide personalized shopping assistance and deliver exceptional member service.
    • Develop and implement product knowledge and service training programs.
  • View similar jobs with this employer
    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
    • We build confident leaders who deliver exceptional financial, operational and guest service results through accountability and innovation.
    • The ideal candidate will possess strong leadership skills, an outgoing and enthusiastic personality, restaurant experience, and a passion for delivering…
    • Proven experience in restaurant or food service industry roles, including bartending or supervisory positions.
    • Pay: $48,000.00-$60,000.00 per year.
    • Table touching, ensuring all guests are receiving that ‘wow’ experience.
    • Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant…
    • The GM upholds our standards while ensuring elevated experiences for our team members and our guests.
    • Proven experience as a General Manager in a fast-paced,…
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Career Resources:

Regional Director of Operations - Corporate Hospitality
Confidential
Toronto, ON
$125,000–$130,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$125,000–$130,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Mileage reimbursement
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
RRSP match

Full job description

Client Engagement

Own, nurture and grow the client relationship(s)

  • Client Point of Contact
  • Client Engagement Activities
  • QBRs
  • Pattern of Management
  • Guest Journey Mapping
  • Corp Support Services Integration
  • Data Collection & Reporting Standards
  • Escalation Contact

People Management

Prioritize all phases of the employee experience, from recruitment to ongoing coaching and career development, in alignment with company values and culture

  • Candidate Recruitment
  • Candidate Onboarding
  • Candidate Training
  • Performance - 30-60-90
  • Inspire Culture Standards
  • Associate Empowerment
  • R&R
  • Team Performance Measurement
  • Corrective Action
  • Succession Planning
  • One-On-Ones
  • Vacation Tracking & Management

Communications

Successfully manage nuanced communications between associates, senior leaders and clients, while utilizing company and client resources and tools

  • Corporate Communications Knowledge, Sharing & Participation
  • Cultural Communications Knowledge, Sharing & Participation
  • Unit Communications Sharing
  • Inter-Sector Collaboration
  • Corporate Support Integration
  • Innovation & Growth

Contracts

Hold a thorough understanding of the client contracts for your accounts, with a focus on service level agreements and KPIs. Prioritize this knowledge in all that you do, ensuring your units are compliant. Act as company Subject Matter Expert on all contract related discussions

  • Contractual Knowledge & Compliance
  • KPI / SLA Tracking
  • Contract Training
  • Contract Improvements
  • Contract Writing

Financials

With your teams, ensure ultimate financial success of your accounts, adhering to all company requirements and processes related to annual budgeting and ongoing reporting. Be knowledgeable of all reporting tools and systems

  • Financial Understanding
  • Financial Software Knowledge
  • Budgeting Processes
  • Weekly Financial Reporting
  • Proforma Build
  • Unit Financial Processes
  • Product Pricing
  • Client AR
  • Vendor Invoice Tracking
  • Concur (credit card) Reporting

HSQA

Prioritize HSQA within your units and teams and proactively promote and advocate all applicable standards and processes.

  • 24/7 Compliance Training - Monthly
  • Food Recalls
  • AFST Compliance
  • Steritech Audit
  • Safety Walks
  • Incident Reporting

Soft Skills

· Verbal Communication

· Public Speaking

· Delegation

· Client Relations

· Organization Skills

· Time Management

· Problem Solving

· Decision Making

· Emotional Intelligence

· Initiative

· Resourcefulness

· Prioritization

· Leadership / Mentorship

· Timeliness / Deadlines

· Active Listening

· Critical Thinking

· Conflict Resolution

· Crisis Management

Pay: $125,000.00-$130,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • multi-unit management : 2 years (required)
  • Hospitality : 10 years (preferred)

Location:

  • Toronto, ON (preferred)

Work Location: In person

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