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    • Ability to lead a team to create a memorable guest experience.
    • Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
    • We build confident leaders who deliver exceptional financial, operational and guest service results through accountability and innovation.
    • Deliver outstanding guest service and resolve customer concerns professionally and promptly.
    • Excellent customer service and conflict resolution abilities.
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    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
    • Delivers an amazing guest and team, experience that ensures loyalty through solid operations execution while identifying opportunities to improve throughput and…
    • Hands-on leader who earns credibility by working service alongside bar teams.
    • You’ll work closely with the Restaurant Manager to oversee daily bar service,…
    • Address guest concerns promptly and professionally.
    • Dining discounts across all Alter Ego Group restaurants.
    • Lead floor operations with a strong, service-first…
    • Employee Assistance and Wellness Programs.
    • Dining Discounts at all Locations.
    • Achieving and/or exceeding daily sales projections.
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    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
    • Supporting alcohol beverage service is required.
    • Provides coverage for dining services manager in his/her absence.
    • Assists with coordinating catering functions.
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    • Your restaurant management expertise will inspire excellence and foster a positive, guest-focused environment.
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    • Your restaurant management expertise will inspire excellence and foster a positive, guest-focused environment.
    • Collaborating with the leadership team to create campaigns that drive sales and guest engagement.
    • Experience in the restaurant, hospitality, retail or customer…
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    • As Front of House Manager, you’ll support daily service operations, ensure top-notch guest service, and assist with staffing and training.
    • Visit restaurants on the frequency required by the restaurant segmentation model.
    • Spend time in restaurants during key times to observe the overall execution…
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Job Post Details

Senior Restaurant & Operations Manager
Dave & Buster's
·
3.4
Toronto, ON
$64,543–$75,933 a year
Full-time
Apply on company site

Job details

$64,543–$75,933 a year
Vision care, Dental care, Employee assistance program, Disability insurance, Discounted or free food
Full-time
Weekends as needed, Night shift, Holidays
Toronto, ON

Full job description

Job Description:

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

  • You love working in a fast-paced, multi-faceted restaurant/entertainment scene
  • You can communicate with the team members and guests in a way that inspires FUN!
  • You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
  • You have never met a goal you can't beat
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

  • Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Ensure the execution of staff training programs
  • Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster’s Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
    • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

64543
    75933

    We are an equal opportunity employer and participate in E-Verify in states where required.

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