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Guest Service Agent jobs in Whistler, BC

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    • Must have a passion for delivering outstanding guest services.
    • Responsible for the registration of arriving guests and checking out departing guests.
  • View similar jobs with this employer
    • Understand guest needs and recommend appropriate services, products, and experiences.
    • Previous customer service experience preferred.
  • View similar jobs with this employer
    • Understand guest needs and recommend appropriate services, products, and experiences.
    • Previous customer service experience preferred.
    • Prior experience in hospitality, guest services, or reservations (preferred).
    • Respond promptly to in-resort guest requests, feedback, and service issues and…
    • Proactively identify guest needs and offer appropriate services, upgrades, or packages to enhance their experience and maximize revenue.
    • Manage campground laundry services, including linens and guest-use items.
    • Provide friendly, professional, and helpful customer service to all guests.
    • Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes.
    • Engage with guests in person and over the phone in accordance with Four Seasons’ service standards.
    • You’ll be part of a team that balances high service volume…
    • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
    • $25.00 to $26.50 per hour plus commission.
    • Free coffee and tea service.
    • Take reservations via telephone and register guests upon their arrival.
    • Respond to guest inquiries, problem solve and give…
    • Processing guest payments and managing bills.
    • Acting as a central source of information for guests during their stay.
    • Administering check-in and check-outs.
    • Keep guest amenities stocked and ready, anticipating needs before they arise.
    • Coordinate all the behind-the-scenes magic: send check-in details, monitor guest…
    • Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions.
    • Track and share KPIs, guest satisfaction data, and revenue metrics.
    • Act as the escalation point for guest concerns, complex bookings, and VIP requests.
    • Providing departure services including luggage pick-up and storage, check-out services and helping guests as needed.
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Job Post Details

Front Desk Agent - job post

Confidential
Whistler, BC
Up to $25 an hour - Permanent, Full-time

Job details

Pay

  • Up to $25 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Weekends as needed
  • Holidays

Location

Whistler, BC

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Extended health care
  • On-site parking

Full job description

Overview
Located in the vibrant heart of Whistler Village, our boutique hotel offers a welcoming retreat in every season.

This position requires candidates to be located within the Whistler area or to have reliable local accommodations in place prior to starting.

Responsibilities

  • Provide courteous, prompt, professional and attentive guest service up to the highest Standards at all times whilst on the desk developing a personal rapport the guests.
  • Keeping yourself aware of procedural and policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein.
  • Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift.
  • Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
  • Responsible for the registration of arriving guests and checking out departing guests.
  • Check for, review and input any reservations received on the fax machine and over the telephone during your shift.
  • Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery.
  • Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions.
  • Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team.
  • Other duties as assigned.

Requirements

  • Self motivated, responsible, organized and task oriented.
  • Fluent in English. Proficiency of a second language would be an asset.
  • Knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to work flexible hours including holidays, weekends and overnights.
  • Must be able to stand or sit for an 8-hour shift.
  • Ability to work in a team environment.
  • Must have a passion for delivering outstanding guest services.
  • Must be able to lift 50 pounds and assist with guest luggage.

Education & Experience

  • Hotel Front Desk experience or college education in the hospitality field required.
  • Occupation First Aid Level 1 would be an asset.

Job Types: Full-time, Permanent

Pay: Up to $25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Work Location: In person

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