Grand Villa Casino the Gateway Restaurant jobs

Job Type: Casual

Hourly Wage: $24.24/hr

The Gateway to Your Future
As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. In this key role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and/or fraud, while delivering a rock-solid commitment to customer service.

At all times, you are aware of the gaming operations and will work under provincial gaming regulations and comply with all applicable laws, policies and procedures. This exciting opportunity at a national company offers you the chance to nourish and grow your career with the promise of an excellent benefits package and competitive salary for full-time employees.

We Provide

• Full benefits package for full-time employees.
• $24.24/hour starting wage, then $24.86/hour post probation.
• Retirement savings plan.
• Exciting, supportive and fun work environment.
• Family and friends discounts on travel, tech, food, beverage, and fitness.
• Development and training opportunities.

Key Responsibilities

• Maintain a presence on the gaming floor and be able to respond to guest inquiries quickly.
• Control access to the facility and particularly to sensitive areas.
• Escort of patrons and assets.
• Patrol of casino property.
• Ability to conduct an incident investigation.
• Write reports and maintain a daily log.
• Other assigned duties as required.
• Provide First Aid and medical attention as required (If IFA certified)

What You Bring

• Minimum 6 months of experience in a security role.
• Proven, high level of customer service.
• Detail-oriented and organized nature.
• Solid analytical and communication skills, both written and verbal.
• Sensitive in dealing with people and proactive in providing solutions.
• Good judgment and understanding of casino operations.
• Experience with Microsoft Word.
• Benefit from working flexible hours, evenings and weekends.
• Completion of the Gaming Security Officer (GSO) training before start, OR the Basic Security Training (BST) and a valid BC Security License, then the completion of the Gaming Security Officer (GSO) training exam within 90 days of start.
• Completion of Serving It Right.
• Ability to stand and walk for long periods.
• Ability to lift up to 25 lbs and push/pull up to 150 lbs.
• Capacity to physically restrain and secure individuals using prescribed techniques.
• Social perceptiveness and good vision to identify people.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. Additional information is available at gatewaycasinos.com.

Apply Now!
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.