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    • This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers.
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Job Post Details

Cascades Casino logo
Security Officer
Cascades Casino
·
3.1
Penticton, BC V2A 7M5
$20.85 an hour
Casual
Apply on company site

Job details

$20.85 an hour
Flexible schedule
Casual
Weekends as needed
Penticton, BC V2A 7M5

Full job description

Job Type: Casual

Wage Rate: $20.85/hour

The Gateway to Your Future

As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times and enhancing the guest experience. In this key role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and/or fraud, while delivering a rock-solid commitment to customer service.

At all times, you are aware of the gaming operations and will work under provincial gaming regulations and comply with all applicable laws, policies and procedures. This exciting opportunity at a national company offers you the chance to nourish and grow your career with the promise of an excellent benefits package and competitive salary for full-time employees.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Maintain a presence on the gaming floor and be able to respond to guest inquiries quickly.
  • Control access to the facility and particularly to sensitive areas.
  • Monitor alarm panels and control and issue keys.
  • Write reports, maintain a daily log and conduct investigations.
  • Provide First Aid and medical attention as required.

What You Bring

  • Minimum 6 months experience in a security role.
  • Proven, high level of customer service.
  • Detail-orientation and organized nature.
  • Solid analytical and communication skills, both written and verbal.
  • Current First Aid/CPR certification.
  • Ability to obtain gaming license within the province of BC (IGCO).
  • Sensitive in dealing with people and proactive in providing solutions.
  • Good judgment and understanding of casino operations.
  • Experience with computers and surveillance equipment.
  • Benefit from working flexible hours, evenings, and weekends.
  • Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
  • Completion of Serving It Right (BC) certificate prior to start date.
  • Ability to stand and walk for long periods.
  • Capacity to physically restrain and secure individuals using prescribed techniques.
  • Social perceptiveness and good vision to identify people.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. Additional information is available at gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.


This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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