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Job Post Details

Creator Engagement Specialist - job post

Getty Images
3.9 out of 5 stars
Calgary, AB•Hybrid work
Full-time

Job details

Job type

  • Full-time

Location

Calgary, AB•Hybrid work

Benefits

Pulled from the full job description

  • Employee stock purchase plan

Full job description

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.

Who You Are:

Getty Images is hiring a Creator Engagement Specialist. You are a proven community manager, skilled at engaging individuals and groups across all media and platforms. Regardless of the platform (digital or face-to-face), you are in your element when creating relationships that build trust and loyalty. You are a creative at heart and love to be both inspired and inspiring.

Your Next Challenge:

  • Strengthen and grow relations with our community of creators, working across Getty Images and iStock creative photo, video, illustration.

  • Drive engagement strategies across AMER Custom Content projects to ensure high-quality content deliveries for all customers.

  • Create and deliver recruitment and creator communications via multiple channels, with an eye for detail and a talent for explaining complex issues in the most concise and impactful way.

  • Serve as a trusted point of contact for creators, providing timely, professional, and solutions-oriented support while delivering a positive creator experience.

  • Balance the needs of creators, customers, and internal stakeholders by evaluating priorities, communicating trade-offs clearly, and making informed recommendations that support business objectives and project success.

  • Manage creator inquiries, concerns, and escalations with empathy, professionalism, and sound judgment, ensuring issues are resolved efficiently while maintaining strong relationships.

  • Work dynamically in collaboration with our North and South America Art Director teams to ensure consistency and efficiency in creator relationship management.

  • Maintain detailed records and task organization across projects with quick deadlines.

  • Develop and maintain close relationships with the creator community to understand their requirements & challenges, feeding these back to the business with solutions.

  • Stay in tune with industry trends.

  • Provide support for recruitment and engagement projects working to activate and engage creators across the Creative department.

  • Work with internal departments to understand the strength of the Getty Images offer and communicate that to creators.

  • Maintain consistent, professional service to both creators and our internal customers.

What You'll Need:

  • Minimum of 2 years relevant experience

  • Experience and knowledge of the business of Photography and/or Film
    Experience in marketing, communications, production or community management

  • Proven ability to co-ordinate and communicate professionally at all internal organizational levels, and externally, to drive projects to completion.

  • Dynamic problem-solving abilities combined with a keen attention to detail

  • Strong customer service and relationship-management skills, with the ability to balance creator needs, customer expectations, and business priorities.

  • Ability to manage multiple stakeholders, navigate ambiguity, and make sound decisions in a fast-paced environment.

  • Fluency in Spanish or Portuguese is an advantage

  • Must be fluent in English.

  • Software: MS Office, Content and Project Management Systems

There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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