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    • Comfortable asking customers for payment and following up on outstanding balances in a professional manner.
    • This role helps keep daily branch activity organized…
    • Maintain equipment in a condition that does not compromise safety.
    • Minimum of 3 to 5 years of experience in a similar position.
    • Valid G Driver’s License.
    • Have a valid G license, in good standing.
    • Have experience as a Parts Co-Ordinator.
    • Create & lead all aspects of the Parts Department.
    • This role requires a strong commitment to safety, precision, and equipment maintenance.
    • The successful candidate will be responsible for operating a variety of…
    • Ability to multitask effectively in a fast-paced environment.
    • Greet drivers and clients in a friendly and professional manner.
    • Repair in a quality but efficient manner.
    • Experienced in Painting and painting process is a plus.
    • Exterior Body panel or body panel trim repairs or replacement…
    • Experience: No wash experience needed.
    • Must have at least 3+ years of commercial driving experience.
    • License: G class license required.
    • 40-50 ~ Hours per/week.
    • Provide leadership, coaching, and performance management to a team of mechanics, apprentices, and fleet personnel, fostering a culture of accountability, safety…
  • View similar jobs with this employer
    • Schedule service department trucking and coordinate with other departments as required.
    • Monitor and ensure all assigned work is completed in a timely manner.
  • View similar jobs with this employer
    • Sales positions will have a commission component as well.
    • Schedule service department trucking and coordinate with other departments as required.
    • Prior Transportation/Air Freight experience.
    • Valid Class G Driver’s License.
    • Ability to obtain Airport Clearance.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • Ensure a clean workspace and carry out housekeeping duties when assigned.
    • Ability to work under pressure and in a time sensitive environment.
    • 1-2+ years of experience in the trucking or automotive industry.
    • A minimum of 1-2 years of experience in a Parts Department.
  • View similar jobs with this employer
    • Ensure a clean workspace and carry out housekeeping duties when assigned.
    • Ability to work under pressure and in a time sensitive environment.
    • Schedule all service department trucking as needed.
    • Prior experience in a dealership or service department.
    • Sales positions will have a commission component as…
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Service Support Specialist
Western Sales (1986) Ltd
Outlook, SK
$25–$35 an hour
Permanent, Full-time
Apply now

Job details

$25–$35 an hour
Paid time off, Dental care, Life insurance, Employee assistance program, Disability insurance, Store discount, RRSP match, Extended health care
Permanent, Full-time
On call
Outlook, SK

Full job description

Overview

The Service Support role provides front office, branch administration, and Service department administration support for the Outlook Branch. This role helps keep daily branch activity organized while supporting the Service team with work orders, quotes, customer communication, payments, technician administration, and repair follow-up. The position is intended to strengthen local customer support, improve service workflow, and ensure branch-level administrative tasks are handled consistently and accurately.

Responsibilities

  • Service Work Order Support
  • Open work orders and maintain accurate customer, machine, payment, and job information.
  • Review work orders for tax, G/L coding, payment type, shop supplies, supporting notes, and required documentation.
  • Prepare completed work orders for review, invoicing, and closure.
  • Follow up with technicians or Parts when information is incomplete.
  • CMI and Repair Quote Support
  • Create CMI and repair quotes from iAuditor inspections & John Deere Expert Services.
  • Coordinate with parts to add parts and pricing to quote segments as required.
  • Clarify recommendations with technicians and prepare quotes for Service Manager review.
  • Track open quotes, customer approvals, and declined work for follow-up.
  • Assist with quote preparation by coordinating required parts, labour details, and customer-facing quote information for Service Manager review.
  • Customer and Front Counter Support
  • Answer phones, greet customers, receive payments, and direct customer needs to the appropriate department.
  • Provide repair status updates and coordinate completion or pickup communication.
  • Contact customers with outstanding accounts receivable monthly.
  • Maintain service-related customer profiles and Global Payments setup as required.
  • Technician and Service Management Support
  • Track vacation/stat information and on-call hours for technicians.
  • Process technician timecards daily to ensure accuracy.
  • Limited Branch Administration
  • Complete physical branch tasks including local mail pickup and occasional meeting or training setup.
  • Code payables and submit.
  • Greet showroom traffic and ensure they are being helped.
  • Manage the daily cash.
  • Process invoicing on trucking.
  • Ordering generic supplies for the building.
  • Pick up mail, organize daily mail bags, and send mail as needed.
  • Administer Outlook staff fund.

Qualifications and Attributes

  • Previous customer service or front counter experience is considered an asset.
  • Comfortable asking customers for payment and following up on outstanding balances in a professional manner.
  • Comfortable using technology, service systems, inspection tools, payment systems, and basic office software.
  • Professional, mature, and organized, with the ability to manage phone calls, showroom traffic, customer requests, and competing branch

priorities.

Pay: $25.00-$35.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Work Location: In person

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