Medical Office Assistant (MOA) | Permanent Position
Genius Medical – Kelowna, BC
Genius Medical is a modern and growing family practice in Kelowna’s Pandosy area. We are seeking a reliable, polished, and highly motivated Medical Office Assistant to join our team on a permanent basis.
This role would suit someone who takes pride in their work, communicates professionally, learns quickly, and wants to build a long-term career within an excellent clinical environment. Previous MOA experience is welcome, but it is not essential—we are equally interested in capable, hard-working candidates with medical knowledge, strong professionalism, and a genuine willingness to learn.
We provide structured onboarding, training on TELUS CHR and clinic workflows, and ongoing support. This is a busy, hands-on role requiring sound judgement, initiative, accuracy, and a consistently professional approach.
Responsibilities
- Welcoming patients and visitors professionally
- Managing phones, appointment scheduling, patient inquiries, and clinic correspondence
- Maintaining accurate electronic medical records while protecting patient privacy
- Supporting patient check-in/check-out, payments, scanning, filing, and data entry
- Communicating clearly and appropriately with patients, physicians, pharmacies, and other care partners
- Assisting with clinic organization, supplies, inventory, equipment checks, and day-to-day administrative operations
- Supporting an efficient, collaborative, and patient-focused clinic environment
What We Are Looking For
- Strong reliability, punctuality, and accountability
- A calm, professional, patient-centred manner
- Excellent written and verbal communication skills
- Strong attention to detail and the ability to follow processes carefully
- Confidence using computers and learning new systems
- Ability to manage competing priorities without losing professionalism or accuracy
- Initiative—someone who notices what needs doing and follows through
- Medical office, healthcare, dental office, or strong customer-service experience is an asset
- Familiarity with medical terminology is required; an MOA certificate is not required
- TELUS CHR experience is an asset, but full training will be provided
What We Offer
- Permanent full-time opportunities
- Competitive hourly pay of $21–$23 per hour, based on experience and demonstrated capability
- Structured onboarding, training, and ongoing mentorship
- A respectful, modern, and collaborative clinic environment
- Genuine opportunities for progression as Genius Medical grows, including potential future senior or Lead MOA responsibilities and increased compensation for an exceptional long-term team member
Candidates must be based in, or able to commute reliably to, Kelowna, BC.
To apply, please submit your résumé and a brief cover letter explaining why this role appeals to you and what you would bring to our team.
Pay: $21.00-$23.00 per hour
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Kelowna, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work in a fast-paced medical clinic environment?
Work Location: In person
