Full Time Medical Office Assistant jobs in Surrey, BC

About Us

Axis Primary Care Clinic is a primary care clinic in Cloverdale, BC, committed to providing accessible, high-quality, patient-centred care. Our administrative and clinical support team plays an essential role in supporting our nurse practitioners, coordinating patient services, and ensuring efficient clinic operations.

We are seeking an experienced, organized, and proactive Medical Office Assistant (MOA) to join our team. The ideal candidate will be comfortable with hands-on patient care support, electronic medical records, and medical office administration. Strong attention to detail, accuracy, and the ability to manage multiple priorities in a fast-paced healthcare environment are essential.

Position Overview

The Medical Office Assistant supports the daily clinical and administrative operations of the clinic, with a focus on patient rooming, obtaining basic vital signs and measurements, performing routine urine testing, and maintaining accurate electronic medical records.

The successful candidate will help prepare patients for appointments with our nurse practitioners, ensure clinical measurements and test results are documented accurately, and support efficient patient flow. Additional responsibilities include coordinating patient care processes, managing administrative tasks, and communicating professionally with patients and healthcare providers.

We are looking for someone who is dependable, detail-oriented, compassionate, and proactive, with a strong understanding of patient confidentiality, clinical accuracy, and teamwork.

Key ResponsibilitiesPatient Rooming and Clinical Support

• Greet patients and escort them to the appropriate examination room in a professional and welcoming manner.
• Obtain and accurately document basic vital signs, including blood pressure, heart rate, respiratory rate, temperature, and oxygen saturation, as required by clinic protocols.
• Obtain and document patient measurements, including height, weight, and BMI.
• Perform routine urine testing, including urine dipstick testing, according to clinic protocols, and accurately document and communicate results to the appropriate healthcare provider.
• Prepare patients for appointments by completing required rooming procedures and pre-visit measurements.
• Ensure vital signs, measurements, and point-of-care testing results are entered accurately and promptly into the EMR.
• Recognize and promptly report abnormal measurements, urine test results, or patient concerns to the appropriate clinical provider in accordance with established protocols.
• Prepare, clean, and reset examination rooms between patients in accordance with infection prevention and control procedures.
• Ensure examination rooms and clinical equipment are clean, organized, and adequately stocked.
• Maintain patient privacy, dignity, and comfort throughout the rooming and testing process.

Electronic Medical Records (EMR) and Documentation

• Maintain accurate, complete, and up-to-date patient records within the clinic's electronic medical record system.
• Demonstrate a high level of EMR accuracy when entering patient information, vital signs, measurements, urine test results, and other clinical documentation.
• Verify patient identifiers and ensure information is entered into the correct patient chart.
• Accurately scan, upload, categorize, and process incoming medical documents.
• Manage electronic tasks, patient communications, and administrative follow-ups.
• Ensure documentation and information are routed to the appropriate healthcare provider.
• Follow established clinic workflows for results, referrals, requisitions, and patient notifications.
• Identify and promptly address documentation errors or discrepancies in accordance with clinic procedures.

Patient Care Coordination

• Schedule and coordinate patient appointments, follow-ups, and clinical services.
• Communicate with patients regarding appointments, referrals, results, and other administrative matters in accordance with clinic protocols.
• Process incoming and outgoing referrals, requisitions, reports, and clinical correspondence.
• Coordinate external appointments, diagnostic testing, and specialist consultations as required.
• Monitor administrative tasks and follow up on outstanding items to support continuity of care.

Clinical and Administrative Support

• Provide administrative and clinical support to nurse practitioners and other members of the clinical team.
• Manage incoming telephone calls, messages, faxes, and electronic correspondence as required.
• Communicate professionally with pharmacies, specialists, hospitals, laboratories, and other healthcare organizations.
• Support efficient appointment scheduling and patient flow.
• Assist with administrative processes that support continuity of patient care.

Clinic Operations

• Maintain organized records, documentation, examination rooms, and clinical workspaces.
• Monitor office and medical supplies and assist with inventory management.
• Follow clinic policies, procedures, privacy requirements, and health and safety protocols.
• Adhere to infection prevention and control practices and established procedures for handling clinical specimens.
• Identify workflow issues and communicate opportunities for improvement.
• Work collaboratively with reception staff and other MOAs to ensure consistent coverage and efficient daily operations.
• Perform additional duties as required to support clinic operations.

Qualifications and Requirements

• Previous experience as a Medical Office Assistant in a primary care or medical clinic setting is strongly preferred.
• Medical Office Assistant certificate or relevant healthcare administrative training is an asset.
• Experience with electronic medical records is required; MedAccess experience is preferred.
• Experience obtaining vital signs and patient measurements is preferred.
• Experience performing urine dipstick testing or other routine point-of-care testing is an asset.
• Exceptional attention to detail and a strong commitment to EMR accuracy.
• Strong computer skills and proficiency with email and office applications.
• Excellent written and verbal English communication skills.
• Strong organizational skills and the ability to prioritize competing demands in a busy clinical environment.
• Ability to recognize and promptly escalate abnormal measurements, test results, or patient concerns according to clinic protocols.
• Understanding of patient confidentiality, infection prevention and control, and appropriate clinical boundaries.
• Ability to work independently, follow established procedures, and contribute positively to a collaborative team.
• Reliable, adaptable, proactive, and committed to providing excellent patient service.

Pay: From $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person