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    • Stand for long periods of time.
    • Provide a fun, full service experience to all customers.
    • Age requirements for full-time employment may vary based on state.
    • Stand for long periods of time.
    • Provide a fun, full service experience to all customers.
    • Stand for long periods of time.
    • Provide a fun, full service experience to all customers.
    • Age requirements for part-time employment may vary based on state.
    • Providing group treatment OR facilitating parent events.
    • In this full-time role (35 hours per week), you will report to the Clinical Manager and will coordinate…
    • Job Types: Full-time, Fixed term contract.
    • Safely operate the mobile medical unit in accordance with transportation regulations, organizational policies, and…
    • We celebrate each member’s contributions daily, as well as through regular staff events and appreciation days!
    • Job type: Full time & Part Time.
    • We celebrate each member’s contributions daily, as well as through regular staff events and appreciation days!
    • Industry experience: 2 years (minimum).
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    • Participate in Centre-wide activities such as the annual general meeting, client centered activities, annual events and all other special events and activities…
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Career Resources:

Operations Manager
Waterdown Optometric Clinic
301 Dundas St E, Waterdown, ON
Apply now

Job details

$28–$35 an hour
Paid time off, Vision care, Dental care, Store discount, Extended health care, Company events, On-site parking
Permanent, Full-time
301 Dundas St E, Waterdown, ON

Full job description

Are you an experienced optometry professional ready to take the next step into clinic leadership? We are seeking an experienced Operations Manager to oversee the day-to-day operations of a large, multi-doctor optometry clinic.

Please note: Previous optometry clinic experience is strongly preferred for this position.

This is a specialized healthcare leadership role and is best suited to someone who understands the operations, patient flow, and unique demands of an optometric practice.

About the Role

As Operations Manager, you will oversee multiple departments and team leads while ensuring the clinic operates efficiently, maintains high standards of patient care, and continues to grow.

Key Responsibilities

  • Oversee daily operations across administration, patient care, optical, and lab/technical departments.
  • Coach and support 3+ Team Leads while maintaining accountability and performance standards.
  • Manage staff scheduling, payroll approvals, vacation requests, and clinic coverage.
  • Develop and maintain Standard Operating Procedures (SOPs).
  • Support recruitment, onboarding, training, and performance management.
  • Monitor clinic KPIs, operational performance, expenses, and opportunities for improvement.
  • Oversee inventory, vendor relationships, pricing, recalls, credits, and rebates.
  • Assist with accounts receivable and communicate with the bookkeeper regarding payroll and invoices.
  • Ensure compliance with PHIPA, Ontario College of Optometrists standards, and health and safety requirements.
  • Handle escalated patient concerns professionally and compassionately.
  • Support EMR systems, technology, equipment maintenance, and troubleshooting.
  • Collaborate with clinic leadership on business growth and operational initiatives.

What We're Looking For

The ideal candidate will have:

  • 3+ years of experience in an optometry clinic, healthcare management, or medical practice management.
  • Strong leadership and people-management experience.
  • Experience with staff scheduling, payroll, budgeting, and inventory management.
  • Knowledge of healthcare privacy, compliance, and regulatory requirements.
  • Experience with EMR/practice management software and Microsoft Office.
  • Strong organizational, communication, and problem-solving skills.
  • The ability to lead a busy, multi-department healthcare environment.

What We Offer

  • $28.00–$35.00 per hour, based on experience.
  • Full-time, permanent position.
  • Extended health and dental care.
  • Vision care.
  • Paid time off.
  • Store discount.
  • On-site parking.
  • Company events.
  • Supportive leadership and collaborative team environment.
  • Opportunity to directly influence clinic operations, growth, and patient experience.

Join Our Team

If you have a strong background in optometry clinic operations and are ready to bring your leadership experience to a large, established practice, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Work Location: In person

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