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Job Post Details

Customer Care Specialist
Capital Insurance Brokers
Edmonton, AB T5V 1V2
$45,000–$50,000 a year
Full-time
Apply now

Job details

$45,000–$50,000 a year
Tuition reimbursement, Paid time off, Dental care, Paid vacation, Extended health care
Full-time
No weekends, Monday to Friday
Edmonton, AB T5V 1V2

Full job description

About Us

At ARC Insurance Brokers, we believe insurance is about more than just policies. It’s about trust, consistency, and long-term relationships. Our team is built on collaboration and reliability, with each role playing an important part in supporting our brokers and delivering excellent client service.

As our business continues to grow, we’re looking for dependable, detail-oriented individuals to join our servicing team. This role is an entry-level opportunity designed to support established brokers by keeping day-to-day servicing running smoothly. Allowing them to focus on advising and sales.

Our team operates fully on-site; where a strong in-office presence is essential to team collaboration and client service.

We provide a collaborative, team-oriented office environment with an open-office setup, strong mentorship, and direct access to experienced colleagues for learning and growth. Employees enjoy free parking at all locations.

Your Role

This role focuses on client servicing and broker support. Your primary goal is to assist senior brokers with their existing portfolios and handle routine service tasks accurately and efficiently.

You’ll be a professional and responsive point of contact for clients while ensuring internal processes are followed correctly.

Key Responsibilities

  • Supporting senior brokers with day-to-day servicing of existing client policies.
  • Answering incoming calls and emails related to policy changes, questions, and service requests.
  • Processing policy changes, endorsements, renewals, and documentation accurately.
  • Greeting and triaging walk-in clients and directing them appropriately.
  • Managing administrative tasks such as abeyances, document processing, and system updates.
  • Using broker management systems and Microsoft Office tools to track and complete tasks.
  • Following established procedures and escalating issues when needed.

There are no sales targets or outbound requirements. Success in this role requires the ability to manage a steady volume of tasks each day, work efficiently and accurately, and move files through in a timely manner while supporting brokers with servicing work.

Who You Are

  • We’re looking for someone who is stable, reliable, and eager to learn.
  • Have customer service experience (retail, hospitality, call centres, banking, or similar environments).
  • Are comfortable following structured processes and procedures.
  • Are organized, dependable, and take pride in completing tasks correctly.
  • Communicate professionally with clients and colleagues.
  • Are comfortable using Microsoft Outlook, Teams, Word, and Excel.
  • Stay calm, focused, and consistent in a steady, task-driven role.

Success in This Role

  • Consistently supporting brokers without needing frequent reminders.
  • Completing servicing tasks accurately and on time.
  • Following procedures and documentation standards closely.
  • Being a reliable presence the team can count on day-to-day.
  • Helping brokers stay focused on advising and sales by keeping servicing organized.
  • Building confidence and competence through repetition and learning.

Why Join Us?

  • Mentorship & Training: Hands-on training, licensing support, and continuing education reimbursement.
  • Work-Life Balance: Monday to Friday, 8:30 am – 5 pm, with no evenings or weekends.
  • Comprehensive Benefits: Health benefits, paid vacation, and sick leave, all designed to support your work-life balance.
  • Supportive Team Environment: Collaborate with experienced professionals in a growth-focused culture.

If you're ready to fast-track your career in insurance and grow with us, apply today!

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Application question(s):

  • Can you tell me your average typing speed in words per minute (WPM)?

Experience:

  • Administrative: 2 years (required)

Location:

  • Edmonton, AB T5V 1V2 (required)

Work Location: In person

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