Full Time, Medical Office Assistant jobs in Red Deer, AB

About Guy’s Freightways Ltd.

Guy’s Freightways Ltd. has been proudly serving Central Alberta and beyond for half a century. Based in Red Deer, we are a locally owned and operated trucking company built on reliability, experience, and hard-earned trust. For 50 years, we have been moving freight safely and efficiently across Canada and North America—mile after mile, load after load.

Our diverse transportation services include Dry Van, Flat Deck, Step Deck, Reefer, Specialized Equipment Hauling, Heavy Haul, and Long- and Short-Haul Trucking throughout Canada and the United States. We are committed to delivering safe, reliable, and customer-focused transportation solutions while maintaining the highest standards of compliance, professionalism, and operational excellence.

As we continue to grow, we are seeking an organized, proactive, and detail-oriented Dispatch, Logistics & Cross-Border Permits Coordinator to join our team.

Position Summary

The Dispatch, Logistics & Cross-Border Permits Coordinator is responsible for coordinating the daily movement of freight and fleet assets while ensuring compliance with transportation, safety, and regulatory requirements. This role serves as the primary link between drivers, customers, brokers, and internal operations, ensuring shipments are dispatched efficiently, delivered on time, and supported with the required permits and documentation.

Key Responsibilities

Dispatch & Logistics Coordination

• Schedule and dispatch trucks, trailers, and drivers for daily operations.
• Assign and optimize loads based on equipment availability, delivery schedules, and driver Hours of Service (HOS).
• Monitor fleet activity using GPS and dispatch software.
• Track shipments in real time and provide updates to customers and stakeholders.
• Plan efficient routes while considering weather, road conditions, border crossings, and delivery requirements.
• Coordinate long-haul, short-haul, cross-border, reefer, flat deck, step deck, heavy haul, and specialized equipment movements.

Cross-Border Compliance & Permitting

• Coordinate freight movements between Canada and the United States.
• Prepare and verify customs and shipping documentation.
• Work closely with customs brokers, customers, and drivers to facilitate smooth border crossings.
• Obtain and manage oversize, overweight, specialized transport, fuel, and trip permits.
• Ensure permits and regulatory requirements are in place before equipment is dispatched.
• Maintain company registrations, licensing, and operating authorities as required.

Driver & Customer Support

• Serve as the primary point of contact for drivers during transit.
• Provide direction and support for delays, route changes, breakdowns, weather events, and other operational challenges.
• Communicate professionally with customers regarding shipment status and service updates.
• Build and maintain positive relationships with drivers, customers, brokers, and third-party carriers.

Compliance & Administration

• Ensure compliance with applicable transportation regulations, including HOS, NSC, TDG, FMCSA, and Transport Canada requirements.
• Maintain accurate records of shipments, permits, mileage, fuel usage, and operational documentation.
• Process Bills of Lading, rate confirmations, customs documents, dispatch records, and other transportation paperwork.
• Enter and maintain data within Transportation Management Systems (TMS).
• Support billing, payroll, and reporting functions through accurate recordkeeping.

Qualifications

Required

• High School Diploma or equivalent.
• Minimum 1–3 years of experience in dispatch, transportation, logistics, freight brokerage, or a related field.
• Strong computer skills and proficiency with dispatch software, GPS tracking systems, and Microsoft Office.
• Excellent communication, organizational, and multitasking abilities.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• High attention to detail and a commitment to customer service.

Preferred

• Experience with cross-border transportation and customs processes.
• Knowledge of oversize and overweight permitting requirements.
• Experience in flat deck, step deck, heavy-haul, oilfield, reefer, or specialized equipment transportation.
• Familiarity with Transportation Management Systems (TMS), load boards, and border clearance platforms.
• Knowledge of provincial, federal, and U.S. transportation regulations.

What We Offer

• Competitive compensation.
• Comprehensive benefits package.
• Supportive, team-oriented work environment.
• Career growth opportunities within a respected and growing transportation company.
• Exposure to specialized transportation, heavy haul, and cross-border logistics operations.
• The opportunity to build a career with a company that has proudly served the industry for 50 years.

Apply Today

If you thrive in a fast-paced environment, enjoy solving logistical challenges, and want to play a key role in coordinating freight movements across North America, we would like to hear from you.

Join Guy’s Freightways Ltd. and become part of a team built on reliability, safety, and 50 years of transportation excellence.

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Are you located around the Red Deer area?

Experience:

• Cross border : 3 years (required)
• Permitting : 2 years (required)

Work Location: In person