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Front Office Manager jobs in Delta, BC

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    • Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who thrives playing a…
    • Train and develop all front office associates to help them reach their potential.
    • Lead our front office team and maintain a level of professionalism according…
    • Knowledge of hotel operations including front desk management and rooms division.
    • Lead and supervise all hotel departments including front desk, housekeeping…
    • Experience with front desk operations in medical or dental offices is a plus.
    • Prior office experience preferred, especially in administrative or clerical roles.
    • Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
    • In case of staff shortage is responsible for covering front…
    • There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with…
    • Ensure all managers and supervisors understand financial targets and actively contribute to achieving company goals.
    • As our Revenue Manager, you’ll play a crucial role in maximizing our hotel’s revenue and ensuring smooth daily operations.
    • What We’re Looking For*.
    • There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with…
    • Ensure the front entrance of the hotel is kept clean and clear.
    • Reporting to the Director of Front Office, you are an incredibly well-organized, hard-working,…
    • Secondary (high) school graduation certificate.
    • Perform same duties as workers supervised.
    • Assist clients/guests with special needs.
    • Develop and implement policies and procedures for daily operations.
    • Negotiate with suppliers for the provision of materials and supplies.
    • Update and communicate profit forecasts to associates/managers.
    • Identify key revenue generating stakeholders and customers and communicate information to sales…
    • Direct the preparation, presentation, and achievement of hotel operating budgets, sales and marketing commercial plans, and capital budgets.
    • You will ensure seamless operations at the Front Desk while upholding the highest standards of luxury hospitality and Forbes 5-Star service.
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Job Post Details

Assistant Front Office Manager - job post

Pinnacle Hotel Vancouver Harbourfront
3.6 out of 5 stars
Vancouver, BC
From $70,000 a year - Permanent, Full-time

Job details

Pay

  • From $70,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Night shift
  • Holidays

Location

Vancouver, BC

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Company events

Full job description

The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who thrives playing a critical role in the effective management of the hotel’s Front Office operations. The Assistant Front Office Manager is responsible for overseeing the day-to-day operations of the Front Desk, Bell desk and Switchboard, also acting as the hotel’s Manager on Duty and supports as relief Night Manager when required.

Key Responsibilities:

  • Lead by example in providing warm and engaging service to all our guests.
  • Support the Front Office team in all aspects of the daily operation.
  • Implement company policies & procedures, health & safety legislation, and departmental SOPs.
  • Facilitate timely and practical resolution in all matters of guest service complaints.
  • Facilitating daily shift briefings and regular operational meetings.
  • Assist is daily hotel administration (i.e. payroll, inventory, departmental purchasing, etc.)
  • Act as the hotel Manager on Duty in the absence of other key leaders.
  • Take a leading role in all emergencies including Fire Procedures and Fire Panel operation.
  • Participate in performance management: coaching, training, reviews and discipline.
  • Ensuring cash handling and auditing procedures are in place and actively followed.
  • Developing close and effective working relationships with all supporting departments.
  • Attending hotel training programs as needed.
  • This position will require night coverage in the absence of the Night Manager.
  • Performing other duties as assigned.

Qualifications & Experience:

  • Minimum 1-year Front Office leadership experience in an upscale hotel environment.
  • Must be self-directed, motivated and demonstrate exceptional service and interpersonal skills.
  • Demonstrated ability to work with accuracy, efficiency and attention to detail.
  • Strong organizational, analytical skills, and decision-making skills.
  • Ability to multi-task and prioritize in a fast-paced work environment.
  • Excellent Communication skills, both verbally and written.
  • Demonstrated ability to effectively lead a team.
  • Technologically savvy, familiar with Microsoft Office, Opera Cloud, HotSOS and Revinate.
  • Requires a flexible schedule for a 24/7 hotel environment, including weekends and holidays.
  • Bachelor's Degree in Hotel / Hospitality Management is an asset.

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Vision care

Application question(s):

  • Do you have experience with Opera Cloud?
  • Do you have Experience with Revinate?

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Hotel Front Office Manager: 1 year (required)

Work Location: In person

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