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Lead Concierge (Lead Host)
Kasa Moto Inc.
·
3.7
Toronto, ON
Full-time
Apply on company site

Job details

Pay information not provided
Extended health care
Full-time
Night shift
Toronto, ON

Full job description

Kasa Moto is a two-story contemporary Japanese restaurant and lounge that opened in the heart of Yorkville in the Spring of 2015. With a sprawling rooftop terrace, elevated design, and lush indoor topiary, Kasa Moto guests will enjoy a versatile dining experience that evolves from day to night.


Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience. Together we will maintain a best-in-class hospitality experience at Kasa Moto.


What you will find at Kasa Moto is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.


As Lead Concierge, you will ensure our guests have a pleasant and memorable dining experience from the initial impression to the departure. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience. This individual understands above and beyond service while providing leadership and guidance to the concierge department.


What You’ll Do


  • Champions the brand’s vision and values and contribute to a culture of positivity and high standards
  • Create an environment that is warm, welcoming and filled with positivity for guests and employees
  • Uphold our standards at all times and treat everyone with courtesy and respect
  • Warmly and graciously greet all incoming and departing guests
  • Seat guests proactively, promptly, with genuine care to attention and detail
  • Actively communicate with the Leadership team any issues or potential concerns relating to seating
  • Prepare and present all pre-shift notes for upcoming service
  • Operate and maintain reservations systems and assign reservations daily that is logical and appropriate
  • Update reservation system with guest information and details
  • Answer incoming calls, reservations and administer call back
  • Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
  • Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
  • Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times and resets are completed in an efficient manner
  • Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
  • Ensure that all areas of the restaurant under Concierge’s purview are well maintained and kept clean at all times, including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome and washrooms
  • Communicate with leadership on any need to know information regarding restaurant or Concierge specific needs
  • Complete any additional tasks assigned to the Concierge team as needed


What You’ll Need


  • Experience in a similar, fast paced environment with similar standards
  • Experience using reservations systems
  • Well-spoken and excellent communication skills
  • Humble and relatable with a confident attitude
  • Remain highly detailed at all times
  • Respectful and professional with all interactions
  • Proactive in understanding guests’ needs
  • Creativity in finding solutions to provide guests an exceptional experience
  • Ability to ease conflict and resolve issues
  • Team oriented with capability to work in a high stressed environment
  • High organizational skills and ability to prioritize
  • Professional appearance appropriate for a premier restaurant
  • Results-oriented and impeccably organized


Why Join Us


  • Group health benefits
  • Virtual mental healthcare support
  • Exclusive discounts
  • Career advancement opportunities in a growing environment
  • And more!
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