Skip to main content
Post your resume and find your next job on Indeed!

Front Desk jobs in Welland, ON

Sort by: -
    • Maintain cleanliness, organization, and safety of front desk, lobby, back-of-house areas, and luggage carts.
    • Oversee Pack Member training to ensure delivery of…
    • Strong understanding of hotel operations, including rooms division and front office systems.
    • Ensure all front office procedures are followed, including cash…
    • The Night Auditor plays a critical role in ensuring the accuracy of the hotel’s daily financial operations while delivering exceptional guest service during…
    • The starting rate will be set within this range based on job-related factors such as relevant skills and experience.
    • High School Diploma or GED is required.
    • Managing schedules and confirming appointments as well as data entry.
    • Burning Springs Spa & Thermal Pools - Niagara's newest luxurious spa experience, is…
    • Working in collaboration with the Administrative Manager, Scheduling Team and Operations manager, this position requires coordinating complex clinic schedules…
    • Communication ability and schedule management are an asset.
    • Job Types: Full-time, Part-time.
    • The Night Auditor plays a critical role in ensuring the accuracy of the hotel’s daily financial operations while delivering exceptional guest service during…
    • View all Canadian Niagara Hotels Group jobs - Niagara Falls jobs
    • Salary Search: Night Auditor salaries in Niagara Falls, ON
    • See popular questions & answers about Canadian Niagara Hotels Group
  • View similar jobs with this employer
    • Collaborating with team members to ensure seamless and efficient front desk operations.
    • Must be able to stand for extended periods and perform front desk duties…
    • Maintain organized front desk operations by managing appointment schedules and coordinating with medical staff.
    • The Optical Receptionist welcomes visitors, coordinates front-desk activity, and supports patient check-ins for eye exams.
    • Answer calls and text messages.
    • Restricted to desk for extended periods of time.
    • Responds to guest needs immediately and maintains excellent communication with maintenance and housekeeping.
    • Follow and enforce hotel safety, security, emergency, and guest privacy procedures.
    • Supervise and support Front Desk Agents during assigned shifts.
    • Maintain a professional appearance and keep the front desk area tidy.
    • Maintain a clean, organized, and professional front desk and lobby area.
    • Minimum 1 years of experience in front desk supervisor role;
    • Under the general guidance of the Guest Services Manager and within the limits of establishing…
Get email updates for the latest Front Desk jobs in Welland, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

front desk agent
front desk receptionist
hotel front desk
receptionist
hotel
guest service agent
gym
sitting

Career Resources:

Job Post Details

Guest Services Supervisor
Great Wolf Lodge
·
3.3
3950 Victoria Avenue, Niagara Falls, ON L2E 7M8
$45,000 a year
Full-time
Apply now

Job details

$45,000 a year
Full-time
3950 Victoria Avenue, Niagara Falls, ON L2E 7M8

Full job description

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Guest Services Supervisor actively engage in daily front desk and lodge operations, providing leadership that supports business objectives, the guest services team, and meaningful interactions with guests and Pack Members to enhance their overall experience.

Essential Duties & Responsibilities
Team
  • Willingness to accept the most effective role.
  • Provide regular coaching, encouragement, and recognition to Pack Members.
  • Oversee Pack Member training to ensure delivery of 5-Star Service.
  • Act as Manager on Duty when needed, with knowledge of the Lodge Emergency Response Plan and fire panel procedures.
  • Promote a safe workplace by understanding and following the Occupational Health & Safety Act.
  • Champion Great Wolf policies and collaborate with leadership on performance management of the department and Pack Members.
  • Monitor and coach Guest Service Agents, Cabin Guides, and Switchboard staff with real-time feedback.
  • Participate in performance management activities, including reviews and corrective actions.
  • Update job knowledge through continued education and professional development.
  • Contribute to department and organizational goals and mission.
  • Close with an open mentality.
  • Keep all areas in like-new condition and website ready.

Guest
  • Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
  • Respond to guest questions or concerns and escalate feedback to leadership when appropriate.
  • Ensure guest requests and concerns are communicated and resolved promptly and satisfactorily by the appropriate department.
  • Maintain cleanliness, organization, and safety of front desk, lobby, back-of-house areas, and luggage carts.
  • Partner with department leaders to execute action plans that improve guest service and Pack Member engagement, measured through NPS.
  • Monitor and respond to Guest Medallia feedback.
  • Communicate with guests in a professional and friendly manner.

Financial
  • Protecting company assets by adhering to policies and procedures.
  • Understand departmental MPOR requirements and adjust schedules daily to reflect occupancy.
  • Support departmental financial goals by promoting upselling initiatives.
  • Evaluate and implement efficiencies to improve operations and service standards.
  • Participate in labor management, scheduling, and forecasting of Pack Members.
  • Maintain operational quality by ensuring service excellence, proper inventory levels, and functioning equipment.

Qualifications & Traits
  • Promote excellence by delivering superior service to guests and Pack Members.
  • Proficient in Microsoft Office and Opera.
  • Demonstrated customer service and supervisory skills, preferably in a large hotel or resort setting.

Physical Requirements
  • Capable of walking, standing, crawling, sitting, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling.
  • Capable of climbing multiple flights of stairs.
  • Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
  • Able to work at a computer for long periods of time.
  • Ability to hear and speak for communication with guests.
  • Ability to lift, push and pull up to 20lbs.

Additional Requirements
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.


Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.


#GWL4

Let Employers Find YouUpload Your Resume