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    • Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
    • Supervise and support Guest Service Agents.
    • Posting Hotel room charges to room for restaurant, pet fees, etc.
    • This position provides convenient services to Hotel guests by taking reservations, responding…
    • The Accounting Clerk’s main area of responsibility will be daily cash deposits, accounts receivables including invoicing clients and collection follow-up,…
    • The Solutions:* Handling reservations, processing payments, and becoming our problem-solving hero when guests need restaurant recommendations or have special…
    • The night bellperson is responsible for assisting the front desk and attending to guests during the hours of 11:00 pm to 7:00 am.
    • Experience in hospitality (front desk or serving) preferred.
    • This is a dual-role position with a mix of front desk and serving.
    • Cross-train and assist the front desk, as required.
    • Coordinate with front desk staff, housekeeping, and other departments to ensure seamless guest service.
    • Bentley's Bar & Restaurant is seeking 2 year round bartenders.
    • One part time weekend night time position and one full time bartender for day shifts and the odd…
    • Cross-Department Coordination – Work closely with kitchen, front desk, and banquet teams for seamless operations.
    • Includes weekdays, weekends and holidays.
    • From troubleshooting and repairs to preventive maintenance and guest interaction, you’re a behind-the-scenes hero who makes exceptional stays possible.
    • Villa Eyrie Resort is currently seeking a full-time Guest Service Agent to join our team and to be a part of our commitment to excellence in hospitality.
  • As the Front of House Supervisor at Rusty's Grille and Lounge you will play a vital role in success! Working with the team, serving tables and earning…
    • Proven cooking experience, including experience as a Line Cook, restaurant cook or prep cook.
    • Shifts will be full/part-time.
    • Understand how to use all front office equipment.
    • Assist guests with concierge duties such as making dining reservations, recommending attractions and local…
    • Previous customer service or hotel front desk experience preferred.
    • This position requires working at a desk and is 100% public facing.
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Job Post Details

Front Office Supervisor - job post

Tigh-Na-Mara Resorts Ltd
2.9 out of 5 stars
1155 Resort Dr, Parksville, BC V9P 2E3
$24.70–$29.40 an hour - Permanent, Full-time

Job details

Pay

  • $24.70–$29.40 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Location

1155 Resort Dr, Parksville, BC V9P 2E3

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Store discount
  • On-site gym
  • Discounted or free food

Full job description

FRONT OFFICE SUPERVISOR

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.

WHAT TIGH-NA-MARA OFFERS YOU!

  • Competitive wages and benefits.
  • Comprehensive training and development opportunities
  • Opportunities for internal growth and promotion
  • Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
  • Access to all resort amenities (including pool and fitness facilities)
  • A supportive and inclusive work environment
  • The opportunity to work with our amazing team!

RESPONSIBILITIES

  • Supervise and support Guest Service Agents
  • Assist with reservations, check-ins, and check-outs
  • Handle escalated guest concerns professionally
  • Complete daily supervisory checklists and administrative tasks
  • Support cash handling and reconciliation
  • Liaise with the Sales Team on group business
  • Support training, mentoring, and coaching of team members
  • Cover breaks and support daily coverage needs
  • Occasional overnight Duty Manager shifts (asset)
  • Other duties as assigned
  • Support coverage of breaks, including at the Front Desk
  • Carry the Emergency Phone (if First Aid certified)
  • Ability to cover occasional overnight Duty Manager shifts is considered an asset
  • Support training, mentoring, and coaching for new and existing team members
  • Projects and other duties as assigned

QUALIFICATIONS

  • Previous Front Office / guest service experience in a hotel or resort environment required
  • Strong leadership, communication, and multitasking skills
  • Strong computer skills and attention to detail
  • High level of professionalism and guest service focus
  • Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3

Full Time, Varied, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location. Apply now to join our team as a Front Office Supervisor.

Please apply below with an up-to-date resume. No phone calls or in-person applications please.

Pay Rate $24.70 – 29.40 CAD

Job Types: Full-time, Permanent

Pay: $24.70-$29.40 per hour

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Store discount
  • Vision care

Application question(s):

  • Do you currently reside within commuting distance to Parksville, BC?

Work Location: In person

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