French Technical Support jobs in Burnaby, BC

TELUS and its premier vendor partners are looking for candidates to join our expanding call centre sales team, representing TELUS Communications. This position offers full-time hours. We will provide all the knowledge and training on-site; previous sales or call centre experience is an asset, not required. The main requirement of the role is a positive attitude and a willingness to learn new things!

A successful candidate thrives in a fast-paced environment, they are thoughtful, empathetic, and a highly motivated individual who is passionate about flourishing.

Working with our premier partners your duties will include:

• Conducting outbound calls to promote and sell TELUS products and services, with a focus on achieving sales targets.
• Engaging customers in informative discussions about the benefits and features of TELUS offerings, and skillfully presenting additional products or services based on customer needs.
• Initiating outbound calls to create awareness in the community regarding services and new promotions.
• Handling inbound calls to address customer inquiries and concerns, providing timely and effective solutions.
• Attending to customer needs, actively listening, and responding to questions with professionalism.
• Ensuring a high-quality customer experience while maintaining confidentiality of customer information.
• Collaborating with a dedicated and passionate team to collectively deliver a best-in-class customer experience.

Qualifications of the Call Centre Sales Agent:

• Passionate about customer service and sales.
• Bilingual French and English required
• Demonstrates an empathetic and caring approach in customer interactions.
• Exhibits a strong work ethic with a commitment to achieving sales targets and delivering exceptional service.
• Maintains a positive attitude, fostering a constructive and supportive work environment.
• Ability to work independently and excel in multitasking to effectively manage various responsibilities.

Additional Requirements:

• Ability to work full-time on a rotating roster: Monday to Friday 7:50am -3:50pm/11:00am-7:00pm, Saturdays and Sundays 9am-5pm up to twice a month.
• Previous experience in customer service, sales, or call centre roles is required.

Benefits & Our Culture:

The call centre team offers an environment where our team member's ideas are not only heard but implemented. We offer a team-based environment; however, our team members are expected to be self-disciplined in managing their own time and work schedule.

• Fun, team building environment.
• Travel Opportunities.
• Leadership workshops & development.
• Recognition for top performers.
• Competitive compensation package, including hourly salary plus commissions and bonuses.
• Advancement to management based on performance, not seniority.

This is a full-time position, with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, and enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.

COMPENSATION: Pay: $17.85 per hour at 37.5 hours a week plus commission and bonuses on successfully sold products.

Job Type: Full-time

Pay: $18.25 per hour

Work Location: In person