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Career Resources:

TELUS logo
Store Manager - Nanaimo
TELUS
·
3.7
6631 Island Highway North, Nanaimo, BC V9T 4T7
$53,000–$76,000 a year
Full-time
Apply now

Job details

$53,000–$76,000 a year
Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Store discount, Company pension, Casual dress
Full-time
Weekends as needed, Holidays
6631 Island Highway North, Nanaimo, BC V9T 4T7

Full job description

This isn't just a management job—it's your chance to lead and grow a business.

Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You'll Do

Deliver Business Results

  • Take shared accountability for store performance with commitment and determination
  • Use data and metrics to identify opportunities and make strategic decisions
  • Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

  • Unlock each team member's potential through regular coaching and feedback
  • Build clear development plans that help your team grow and succeed
  • Create an environment where people thrive and perform at their best

Deliver Retail Excellence

  • Build a customer-first culture where your team consistently delivers exceptional experiences
  • Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
  • Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

  • Communicate with clarity and transparency so your team understands the "why"
  • Build trust-based relationships and foster a positive, collaborative environment
  • Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

  • Ability to earn rewarding monthly performance bonuses on top of a competitive salary
  • Additional sales incentives like cash prizes, phones, accessories and trips
  • Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
  • TELUS Pension and Share Purchase Plan with generous company contributions
  • Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

  • A recognition-first culture where your wins are celebrated and we invest in your growth
  • Career advancement opportunities within Telus Retail Limited or across TELUS
  • Mentorship from top performing sales leaders who want to see you succeed
  • The opportunity to lead with purpose and give back to your community

Qualifications

You're the kind of person who is:

  • Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
  • Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
  • Positive & Adaptable: Brings energy and embraces change with confidence
  • Data-Driven: Uses metrics to identify opportunities and make informed business decisions
  • Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
  • Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
  • Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are...

Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data-Driven - Innovative - Positive - Collaborative

Job Type: Full-time

Pay: $53,000.00-$76,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care

Application question(s):

  • Are you willing and able to work a flexible schedule of 40 hours per week including evenings, weekends, and statutory holidays?
  • How many years of customer facing experience do you have during which you were accountable for meeting individual sales goals?
  • What are your base salary expectations for this role?
  • Optional: Please share any additional details you would like our hiring managers to know

Work Location: In person

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