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    • Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
    • Proficiency with computer systems and food service software considered an asset.
    • Oversee Dietary Aides in overall service, and food/dining experiences.
    • Deliver consistently exceptional food every service.
    • Taste food regularly throughout service.
    • Strong understanding of food costing.
    • Ensure proper mise en place.
    • Train, coach, guide kitchen staff on food preparation, cooking techniques, garnishing and presentation of food.
    • Exposure in a banquet operation preferred.
    • Building sales through a passion for guest service in all aspects of the business.
    • Prepare for and facilitate weekly manager's meetings and progress reports.
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    • The role has a strong hospitality element, ensuring that the kiosk delivers high-quality food and good customer service.
    • Handle customer complaints and queries.
  • View similar jobs with this employer
    • The ideal candidate will play a crucial role in supporting the daily operations of our establishment, ensuring exceptional customer service and efficient food…
  • View similar jobs with this employer
    • Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
    • On–the–job paid training.
    • Available weekday shifts if needed.
    • Prior experience is a REQUIRED.
    • Complete and cook orders as they come in to customer specification.
    • The successful candidate will have several years of hospitality experience, with a clear understanding of hotel and food service operations.
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    • Provide the highest quality customer service at all times.
    • You will be responsible for ensuring all operational procedures & checklists are followed and for the…
    • Ensure all food safety practices are followed to A&W standards.
    • Train, Supervise, and coach staff to provide excellent customer service.
  • View similar jobs with this employer
    • Provide the highest quality customer service at all times.
    • You will be responsible for ensuring all operational procedures & checklists are followed and for the…
    • Proven supervising experience within a restaurant or food service environment with strong team management skills.
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    • · Experience - Minimum 1-year experience in the quick-service restaurant industry as a manager*.
    • Placing orders controlling food & paper costs.
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Job Post Details

Restaurant Manager - Seasonal - job post

Windermere House Resort
3.7 out of 5 stars
2508 Windermere Rd, Utterson, ON
$55,000 a year - Seasonal, Full-time

Job details

Pay

  • $55,000 a year

Job type

  • Seasonal
  • Full-time

Shift and schedule

  • Morning shift

Location

2508 Windermere Rd, Utterson, ON

Full job description

The Restaurant Manager is responsible for demonstrating an exceptional level of guest service standards and supporting the front of house service staff on the floor. The ideal candidate will bring leadership experience from a similar environment, as well as best practices in guest service, staff management, operations, safety and compliance and is a natural leader.

This position will be involved in all aspects of the:

The Rosseau Restaurant

Windermere Pub

Summary

Front of House Operation:

  • Conduct morning pre-shift and post shift meetings with all staff.
  • For each shift assign staff sections, duties and review open table reservation assignments.
  • Greet and handle all guest interaction with a high level of professionalism and hospitality.
  • Daily inspections on cleanliness, organization and opening & closing and shift change duties are completed.
  • Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
  • During service oversee all areas and staff while assisting where needed – maintain a strong floor presence
  • Ensure buffet is always clean, neat, food is abundant, and all accompaniments are present
  • Empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.
  • Ensure service standards/timelines are maintained. Lease with kitchen lead for turn around action plans
  • Review and approve all service recovery measures / adjustments
  • Ensure detailed end of shift log completed and available

Responsibilities:

  • Create a culture of empowerment, accountability, teamwork, continuous improvement, and a passion for providing exceptional hospitality
  • Actively manage labour costs – reassign, alter shifts, assign/manage breaks/meal periods
  • Ensure professional image of team, - grooming, uniform, serving etiquette, attendance
  • Assist with recruiting and onboarding to build a high functioning and positive team
  • Oversee employees while reviewing opportunities for continue improvement.

Qualifications

  • Proven leadership skills in a hospitality environment
  • Strong customer service orientation with a focus on guest satisfaction
  • Experience managing front desk operations and hotel services
  • Proficiency in handling multi-line phone systems
  • Ability to communicate effectively in multiple languages is a plus
  • Knowledge of phone etiquette and guest interaction best practices

Pay: $55,000.00 per year

Licence/Certification:

  • work permit (required)

Work Location: In person

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