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Job Post Details

Passenger Service Agent - job post

North Star Air Ltd.
2.8 out of 5 stars
Sioux Lookout, ON
$20.67–$25.69 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • $20.67–$25.69 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • Overtime

Location

Sioux Lookout, ON

Benefits

Pulled from the full job description

  • Employee stock purchase plan
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance

Full job description

About North Star Air

At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.

Position Summary

This dynamic, multi-faceted position will be primarily responsible for providing a high level of

customer-focused service. You will handle various inbound and outbound customer requests

with speed, efficiency, empathy and care by effectively using our reservations system to service

both existing and prospective customers. Additional assignments to the main terminal for

counter duties may also be required to check-in schedule flight passengers and process

reservations. The agent will be in constant communication with SOCC, Reservations, ramp

operation crews and any other relevant personnel to ensure North Star Air’s mission to provide

Safe, Affordable and Reliable Service.

Key Responsibilities

· Ensure excellent customer services when handling customer calls/inquiries;

making/changing reservations, collecting payment; providing quotes and in any

other customer situation

· Contact customers regarding upcoming bookings, required purchase orders or

monies due in a professional and courteous manner

· Answering Flight Status updates

· Perform and uphold North Star’s Customer Service Standards to both internal and

external customers

· Any other related duties as assigned

What We’re Looking For (Qualifications)

· High School Diploma or equivalent

· Able to communicate both verbally and in writing.

· Previous aviation experience is an asset.

· Computer literacy

· Excellent organization and prioritizing skills

· Ability to communicate in Oji-Cree or Ojibway an asset

Working Conditions

· Overtime as required

· Ability to work different shifts and days of the week

Benefits & Perks

· Extended Healthcare

· Paid Time Off

· Company Events

· Vision Care, Dental Care

· Flight Benefits

· Service Awards

· Employee Assistance Program

· Company Discounts

· Employee Recognition

· Disability Insurance, Life Insurance

· e-Store Merchandise

· On-Site Parking

· RRSP, Employee Stock Purchase Plan, Profit Sharing

(Benefits are subject to eligibility and plan terms.)

Eligibility & Accommodation

Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email employment@northstarair.ca. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.

How to Apply

Please email your cover letter and resume to employment@northstarair.ca.
Use the subject line: “Passenger Service Agent YXL” (to distinguish your application).

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

Pay: $20.67-$25.69 per hour

Benefits:

  • Company pension
  • Disability insurance
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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