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    • 2+ years of customer service experience in a fast-paced environment.
    • Greeting customers, answering phones, and transferring calls.
    • View all PAL Aviation Services jobs - St. John's jobs - Service Coordinator jobs in St. John's, NL
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    • Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies.
    • Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
    • Customer Focused – build, foster and maintain customer relationships by providing exceptional communication and service.
    • In collaboration with Fleet Managers:
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    • Manage all Inflight & OBP Irregularity reports;
    • File flight plans on behalf of flight crew members; and monitor weather alerts and advise flight crew accordingly.
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    • Knowledge of flight operations and aviation terminology.
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    • Maintain a high standard of service, confidentiality, and consistency to ensure the safe and timely execution of operations on each "travel day.”.
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    • Through ongoing engagement and collaboration, they help maintain service standards and strengthen the overall customer experience.
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Flight Service Coordinator
PAL Aviation Services
·
3.1
1 R. c. a. f. Rd, St. John's, NL A1A 5B5
Part-time, Permanent
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Job details

Pay information not provided
Tuition reimbursement, Employee stock purchase plan, Vision care, Dental care, Life insurance, Employee assistance program
Part-time, Permanent
1 R. c. a. f. Rd, St. John's, NL A1A 5B5

Full job description

PAL Aviation Services’ two locations — in Halifax, Nova Scotia, and St. John’s, Newfoundland and Labrador — have been voted the Top 2 Fixed-Base Operators in Atlantic Canada, providing exceptional services to commercial, corporate, military and private aircraft for more than 30 years. Offering refuelling, de-icing, the largest hangarage, cargo services and extensive amenities, PAL Aviation Services gets its clients in the air on schedule.


PAL Aviation Services is currently seeking a part-time Flight Service Coordinator to be located at our base in St. John’s, NL.


Duties and Responsibilities:

  • Greeting customers, answering phones, and transferring calls
  • Operation of VHF radio to communicate with other employees
  • Arranging accommodations, transportation, catering, and any other services requested
  • Operating a POS machine
  • Writing up contract services when necessary
  • Receiving and assuming responsibility for any cash collected during a shift
  • Administrative duties including data entry, processing, photocopying, filing, and updating customer information files
  • Completion of fuel slips and refueling paperwork
  • Security screening and briefing
  • Walking passengers to aircraft
  • Other related duties as assigned


Qualifications:

  • 2+ years of customer service experience in a fast-paced environment
  • Ability to meet tight deadlines and work under pressure
  • Ability to work alone and in a team environment effectively
  • Computer skills including Microsoft Office Suite
  • Ability to work flexible hours and shift work


We offer:

  • Travel privileges with PAL and its network
  • Comprehensive health benefits including medical, dental, vision, and life insurance
  • Defined contribution pension plan
  • Employee Stock purchase plan
  • Employee tuition assistance program
  • Employee and Family Assistance Program


PAL Aviation Services is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAviationServices

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