Skip to main content
Post your resume and find your next job on Indeed!

First Line Support jobs

Sort by: -
    • Schedule: 8-hour day shifts, Monday to Friday (with required participation in after-hours on-call support).
    • Job Type: Full-time, Permanent.
    • Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
  • View similar jobs with this employer
    • Ability to assess the nature of requests, troubleshoot problems, and provide first level remote support, while monitoring various alarms & alerts and escalating…
  • View similar jobs with this employer
    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
  • View similar jobs with this employer
    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
    • I would need support or training.
    • Occasional bench testing or field support may be required.
    • Contribute to improving internal technical-support processes and…
    • A+ or equivalency, customer care related & technical helpdesk support.
    • Provides bilingual technical support through telephone & e-mail for timely resolution of…
    • The ideal candidate has experience and great skills with computers and electronics.
    • Manage and maintain our IT and network infrastructure.
    • Provide first-line support for Bloomberg, Microsoft 365, web-based and locally installed trading applications, market-data tools, collaboration applications,…
    • Windows 11 troubleshooting and support.
    • Provide support to users in both English and French.
    • Provide both remote and on-site support as required.
    • Provide technical support and first line troubleshooting to end users via ticketing system, email, phone, and in person.
    • Support security and camera systems.
  • View similar jobs with this employer
    • Experience in IT support or customer service.
    • Contribute to the evolution of our IT support standards, guidelines, policies, and processes.
    • View all MNP jobs - Montréal jobs - IT Support jobs in Montréal, QC
    • Salary Search: IT Support Technician salaries in Montréal, QC
    • See popular questions & answers about MNP
    • Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
    • The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence…
  • View similar jobs with this employer
    • 1-3 years of experience providing technical support.
    • Provide outstanding customer support with resolution of technical warranty or field issues.
Get e-mail updates for the latest First Line Support jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Technical Support Specialist - Intermediate - job post

Forvan Technology Services
Woodstock, ON N4S 1T1
$50,000–$60,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call

Location

Woodstock, ON N4S 1T1

Full job description

Forvan is looking for a driven Technical Support Specialist to join our team in person at our office in Woodstock, ON. In this role, you will be the face of our technical support, ensuring every customer interaction is handled professionally, efficiently, and with the high standard of service Forvan is known for.

If you are a proactive problem solver with a strong technical background and an outstanding service attitude, we want to hear from you.

What We Offer

  • Job Type: Full-time, Permanent
  • Schedule: 8-hour day shifts, Monday to Friday (with required participation in after-hours on-call support)

Key Responsibilities

  • Customer Support: Answer, assess, and resolve technical inquiries on-site, via phone, email, and other contact channels in accordance with company standards.
  • Triage & Escalation: Perform high-level assessments on call severity and proactively escalate complex customer issues to management when appropriate.
  • Client Care: Provide timely follow-ups with clients to guarantee complete issue resolution and high customer satisfaction.
  • Proactive Problem Solving: Continuously develop troubleshooting skills to identify new and existing problems before they impact users.

Required Skills & Experience

  • Experience: Minimum of 2 years of IT industry experience is required.
  • Technical Skills:
  • Proven experience installing and maintaining Microsoft Server Operating Systems.
  • Proficiency in Microsoft Cloud Administration, Azure, and Intune.
  • Skilled in configuring and maintaining Firewalls and Wireless networks.
  • High-level knowledge of Backup Fundamentals and Disaster Recovery Strategies.
  • Communication & Mindset: Excellent written and oral English communication skills, high attention to detail, a reliable work ethic, and a positive attitude toward continuous learning.
  • Logistics: A valid driver's license, reliable transportation, and the ability to reliably commute to Woodstock, ON (N4S 1T1) daily.

Preferred Assets

  • Microsoft designations or A+ certifications
  • Kaseya Products like Autotask and ITGlue an asset.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Flexible language requirement:

  • French not required

Ability to commute/relocate:

  • Woodstock, ON N4S 1T1: reliably commute or plan to relocate before starting work (required)

Experience:

  • industry: 3 years (required)

Work Location: In person

Let Employers Find YouUpload Your Resume