Field Technical Support Representative jobs

Power Your Potential. Build More Than Projects. Build Your Future.

At Team Power Solutions (TPS), we are an industry leader in Power, Automation & Controls, delivering innovative solutions across engineering, manufacturing, electrical services, instrumentation, and digital technologies.

Our Culture

Our success is built on talented people who live our values: Respect, Commitment, Improvement, Character, Communication and Empowerment. Everything we do is grounded in our three guiding principles:

Innovation: We challenge conventional thinking, embrace new technologies, and continuously improve how we solve problems.

Quality: We take pride in delivering engineering excellence and solutions our customers can trust.

Safety: Safety isn't just a priority; it's our way of working. Every employee has the authority and responsibility to ensure a safe workplace.

About the Opportunity-Industrial Electrician – Technical Representative

Provides electrical support including, but not limited to, low and high voltage power systems, controls, applications, repairs, installations, maintenance and consulting. Mentors team members. Investigates and solves complex technical problems. Provides technical direction in support of the project installation activities. Reviews processes and determines the optimum process for each client application.

REPRESENTATIVE DUTIES

Technical

• Performs assigned electrical or mechanical tasks, on-site or substation maintenance, shutdowns and commissioning efforts.
• Ensures accuracy of installation (inspection, testing, etc.) prior to bringing the system or equipment online.
• Prepares formal documentation regarding testing and commissioning processes.
• Provides field support including connecting systems and equipment, testing, etc.
• Supports the electrical aspects of projects by troubleshooting, diagnosing, and solving complex technical problems.
• Provides technical consultation and training to customers.
• Maintains customers’ systems and plants to ensure smooth operation.
• Assists the onsite crew in addressing problems and troubleshooting; oversees corrections/solutions until the problem is resolved.
• Performs onsite tests and assessments using available tools; resolves identified issues by determining best solution and resources.
• Supports large project quotations and tender submittals.
• Monitors larger project costs and customer invoicing.
• Responsible for verbal and written communication with clients, suppliers and co-workers.
• Keeps customers informed on innovative technologies as well as technological and industry best practice opportunities that may contribute to their operations.
• Researches and identifies expansion or additions to current system to enhance customers electrical processes.
• Ensures work is completed in a safe manner.
• Communicates with clients, suppliers and customer employees, co-workers including reports, quotes, emails, etc.
• Sells, promotes, and completes core TPS services.
• Promotes on the job safety on all occasions.

EDUCATION AND EXPERIENCE

The position requires a Journeyperson certificate and 3 to 10 years of experience. An equivalent combination of education and experience may be considered.

ACCOUNTABILITIES

• Presented problems (e.g. process improvements, machine works optimally) are addressed effectively and documented where appropriate.
• The quality of work, decisions made, and documentation submitted reflects the incumbent’s specialist qualifications.
• Peer reviews (e.g. manager review of the work) confirm expectations are met.
• Customers’ feedback on projects and the incumbent is positive.
• Assigned projects or work assignments are delivered on time and on budget.
• Resources are efficiently utilized.
• The quality of the delivered work meets expectations.
• Issues of concern or importance are communicated to the Manager in a timely manner.
• Suggestions for technical solutions and/or project management improvements support the achievement of project outcomes.
• Compliance with relevant policies, procedures, standards and practices, legislation and codes meet expectations.

Work Location: In person