Field Service Medical jobs
Field Support Manager (Medical Devices)
Easily applyNevianCanada- $100,000–$130,000 a year
- Full-time +1
- Overtime
- Mileage reimbursement
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Company car
- Bachelor’s degree in a related field required.
- Continuous Improvement & Efficiency: Identify opportunities for process enhancements and implement solutions to…
- Mackenzie HealthVaughan, ON
- $25.76–$30.35 an hour
- Full-time +2
- Day shift +1
- Responsible for decontamination, reprocessing and sterilization of equipment, supplies and instrumentation.
- Contributing to a safe, inclusive environment for…
- Canadian Blood ServicesCalgary, AB
- $26.10 an hour
- Full-time +1
- Monday to Friday +1
- Wellness program
- Leveraging your excellent customer service skills, you will assist with the coordination of internal and external resources as necessary to implement the…
- Siemens HealthineersBurnaby, BC V5C 6C6
- $62,500–$89,500 a year
- Full-time
- Paid time off
- Designated paid holidays
- Interfacing with customers to provide quality service and support.
- Servicing, maintaining and commissioning of medical diagnostic imaging equipment.
- Abbott LaboratoriesOntario
- $68,250–$100,100 a year
- Full-time
- Performs field services by work order assignment in an efficient and professional manner, reporting and maintaining all service documentation and test results/…
Home Medical Service Technician
Easily applyEco Medical EquipmentEdmonton, AB T5S 2H6- From $19 an hour
- Full-time +1
- Dental care
- Store discount
- Casual dress
- On-site parking
- Wellness program
- Minor fabrication or customization skills related to medical mobility equipment is an asset.
- As a technician you will play a key role in providing repair,…
View similar jobs with this employerField Service Technician, IC - Vancouver, BC
Easily applyMultiple openingsGetingeVancouver, BC- $65,000–$75,000 a year
- Full-time
- On call
- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- 3-5 years of relevant business experience, including working in a high-volume field service environment.
- Maintain all service contracts in accordance with…
- AlconRemote
- Full-time
- Paid time off
- Two years of hands-on experience with advanced medical devices and medical lasers.
- Proven experience in exceptional customer service.
- PhilipsLondon, ON
- $58,800–$109,200 a year
- Tuition reimbursement
- Employee stock purchase plan
- Paid time off
- Company car
- You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
Field Service Technician - Montreal
Easily applyTrudell Healthcare SolutionsSaint-Laurent, QC H4R 2H2- $55,000–$75,000 a year
- Full-time
- Dental care
- Paid sick leave
- Life insurance
- Employee assistance program
- Disability insurance
- Paid vacation
- Ensure high quality service is provided to our internal and external customers regarding installations, repairs and services.
- 3 weeks paid vacation to start.
- BDMississauga, ON
- $28.85–$52.88 an hour
- Rotating shift
- Two (2) plus years experience in a field service role, or in a similar position related to automation and technical service - providing equipment installation,…
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- BayerToronto, ON
- $72,800–$109,200 a year
- Vision care
- Dental care
- Company car
- Extended health care
- Generate service revenue through promotion of Service Programs and Billable services.
- This includes preventive maintenance, emergency service and installation…
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- ZEISS GroupAlberta
- Full-time
- Paid time off
- Vision care
- Dental care
- Employee assistance program
- Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
- Yukon Hospital CorporationWhitehorse, YT
- $32.22–$40.77 an hour
- Part-time
- On call
- On-site gym
- Reporting to the Clinical Care Manager Surgical Services, the incumbent decontaminates specialized equipment; packages and processes instruments used in the O.R…
- Yukon Hospital CorporationWhitehorse, YT
- $32.22–$40.77 an hour
- Part-time
- On call
- On-site gym
- Reporting to the Clinical Care Manager Surgical Services, the incumbent decontaminates specialized equipment; packages and processes instruments used in the O.R…
- VantiveRichmond, BC
- $64,000–$80,000 a year
- Weekends as needed +3
- Maintain accurate trunk stock inventory and complete all required field service administrative tasks.
- Manage service territory by scheduling service calls,…
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Job Post Details
Field Support Manager (Medical Devices) - job post
Job details
Pay
- $100,000–$130,000 a year
Job type
- Permanent
- Full-time
Shift and schedule
- Overtime
Location
Benefits
Pulled from the full job description
- Mileage reimbursement
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Company car
- RRSP match
Full job description
Job Overview
We are seeking an experienced Field Support Manager for our client, a global Medical Devices (Diagnostics) company. In this position you will be managing and supporting a team of Field Service Engineers across Canada who will be troubleshooting, installing and handling preventative maintenance for clients (hospitals & laboratories). Salary based on experience: 100K - 130K, full benefits, car or car allowance, company Credit Card for expenses, overtime paid after 40 hours, RRSP's and company match up to 6% of input. Ideally must be based in Ontario or Quebec, not too far from airport. Must be able to travel to US HQ in New Jersey and have valid drivers license & passport.
Responsibilities
- Team Leadership & Mentorship: Provide close guidance, coaching, and development to direct reports through both in-person and remote interactions to enhance performance and professional growth.
- Customer Satisfaction & Service Excellence: Ensure a customer-centric approach by monitoring the timely and appropriate closure of curative service calls and maintaining high levels of communication with both customers and internal teams.
- Manages day-to-day activities of the FSE group to include: prioritizing, scheduling, special projects, etc. Drive departmental KPIs and Goals to include PM, TB and Installation completion.
- Continuous Improvement & Efficiency: Identify opportunities for process enhancements and implement solutions to drive operational efficiency and service excellence.
- Training & Development: Support ongoing training initiatives to ensure Field Service Engineers remain proficient in troubleshooting, new technologies, and company protocols.
- Escalation Management: Oversee and manage the escalation process for advanced troubleshooting, ensuring swift and effective resolutions while maintaining clear communication with both the customer and internal teams.
- Cross-Functional Collaboration: Work closely with Quality, Hotline, Sales, Technical Support, and Marketing departments to ensure service excellence, knowledge sharing, and continuous improvement in customer support strategies.
- Data Analysis & Actionable Insights: Regularly review service data to identify trends, root causes, and opportunities for improvement, implementing strategic actions to enhance efficiency and performance.
- Completes, maintains, monitors, and processes all Regional required paperwork and records to comply with SOPs, including CAPA, IMS, QE, ISO, and other quality and compliance procedures within required deadlines. Ensure direct reports maintain100% compliance to all SOPs and policies.
- Financial performance: Owns revenue and expense performance and budget control for assigned Region
- On site support including VIP presentations, Business Reviews, Trade Shows, Escalations and FSE field visits
- Ensure staff is trained and focused to drive customer satisfaction. Plan strategies to drive customer satisfaction at a Regional level.
- Maintain positive morale within Regional team.
- Other projects and tasks as assigned by Senior Management
Qualifications
- Bachelor’s degree in a related field required.
- 5+ years direct customer interface with 3 years management experience required
- Current driver’s license and passport required.
- Fluency in French is an asset.
- Up to 80% overnight travel may be required. Travel may occur with short notice. Ability to travel by common air carrier or rental car as needed. International travel is required including periodic travel to the Corporate Office in NJ (US)
Job Types: Full-time, Permanent
Pay: $100,000.00-$130,000.00 per year
Benefits:
- Company car
- Dental care
- Disability insurance
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Field Service Engineer in Medical Devices/ Diagnostics: 5 years (required)
- manager: 3 years (required)
Location:
- Canada (required)
Work Location: On the road