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    • The ideal candidate will have experience in a medical office setting and a strong understanding of medical terminology.
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Job Post Details

Director of Patient & Referrer Engagement
MIC Medical Imaging
·
4.3
15961 97 Street NW, Edmonton, AB T5X 0C7
Full-time
Apply now

Job details

Pay information not provided
Dental care
Full-time
15961 97 Street NW, Edmonton, AB T5X 0C7

Full job description

Welcome to MIC Medical Imaging!
At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal.
If you are looking for a meaningful career opportunity, our organization could be the perfect fit!

Join the senior leadership team at MIC Medical Imaging
Shape Exceptional Healthcare Experiences
MIC Medical Imaging is seeking a strategic, collaborative, and people-centred leader to serve as our Director of Patient and Referrer Engagement. This senior leadership role offers the opportunity to shape how patients, referring physicians, clinics, and healthcare partners experience MIC at every point of their journey.
As the voice of the patient and referrer at the leadership table, you will bring together patient access and call centre services, referrer engagement, marketing and communications, patient experience, and brand management. You will help make MIC easy to access, easy to work with, and responsive to the people and communities we serve.
What You Will Lead
  • Set and deliver a comprehensive patient and referrer experience strategy aligned with MIC’s strategic direction.
  • Provide strategic leadership for patient access, call centre, referral intake, appointment booking, and service delivery.
  • Strengthen relationships with referring physicians, specialists, clinics, and healthcare partners through meaningful engagement, education, and responsive support.
  • Lead MIC’s marketing, communications, digital presence, community engagement, and brand stewardship.
  • Use feedback, service data, referral trends, and market insights to identify friction points and drive measurable improvements.
  • Establish service standards and performance measures for accessibility, responsiveness, communication, engagement, and experience.
  • Advise the CEO and senior leadership team on opportunities, risks, and emerging issues affecting patients and referrers.
  • Lead, coach, and support the teams within the Patient and Referrer Experience portfolio while building shared accountability across MIC.
What You Bring
  • A post-secondary degree in business, healthcare administration, communications, marketing, health sciences, or a related field.
  • Progressive leadership experience in healthcare, patient or customer experience, operations, communications, business development, or a related environment.
  • Demonstrated success leading teams and complex cross-functional initiatives.
  • Strong relationship-building, communication, and stakeholder-management capabilities.
  • The ability to translate strategy, feedback, and data into practical, sustainable service improvements.
  • A collaborative leadership style and the confidence to influence at the senior leadership level.
Assets
  • A master’s degree such as an MBA, MHA, or equivalent.
  • Experience in healthcare or diagnostic imaging.
  • Experience in patient access, physician or referrer relations, contact centre operations, marketing, or communications.
Why This Role Matters
This is an opportunity to influence the future of MIC by creating a connected, consistent experience across access, service delivery, communications, and relationships. Your leadership will help ensure that patient and referrer perspectives meaningfully shape organizational priorities, growth initiatives, and continuous improvement.
Apply
If you are an experienced leader who is energized by improving healthcare experiences, building trusted relationships, and turning insight into action, we invite you to apply.
Application deadline: November 13, 2026

The MIC Story
MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more.
MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships

Imaging Excellence Starts with Healthy, Engaged Employees

Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide:
Competitive compensation

Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)

Comprehensive health and dental coverage

Vacation allocated on years of services

Employer-sponsored pension program (RPP)

Professional learning and development opportunities

Supports to improve the physical and mental health of our employees

Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees

Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.

MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.

If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search.

What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!
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