Job Description

Reporting to the Vice President, Public Affairs, the National Director of Internal Communications leads communications that engage and inform team members, residents, patients and families across all Extendicare divisions, including long term care, ParaMed and head office.

This strategic leader shapes and evolves internal communications across the organization, balancing front-line realities with business priorities to deliver clear, meaningful and impactful communications that bring our purpose, mission, vision and values to life.

The ideal candidate is a collaborative, skilled communicator who can lead a high-performing team, build strong relationships across the business and deliver practical, people-focused communications that support care, connection and change.

This position is based out of our Head Office located in Markham, Ontario. Extendicare offers a hybrid working environment.

Responsibilities:

• Lead and evolve internal communications strategy to strengthen engagement and connection to Extendicare’s purpose, mission, vision and values.

• Oversee the planning, development and delivery of communications for employees, residents, patients and families across multiple divisions and channels.

• Manage and coach a small team while partnering across Public Affairs and the business to deliver consistent, high-quality communications and support issue management.

• Optimize communication channels and support change initiatives, including growth, integration and other organizational priorities.

• Use data, judgment and new tools, including AI, to improve efficiency, effectiveness and audience experience.

Qualifications:

• 7–10 years of experience in corporate or internal communications, ideally in health care or another complex, multi-site environment.

• Proven experience leading people, coaching teams and partnering with senior leaders to drive organizational priorities.

• Exceptional plain-language writing and editing skills, with the ability to translate complex issues into clear, audience-appropriate communications.

• Strong judgment, critical thinking and adaptability, with the ability to manage competing priorities and sensitive issues in a fast-paced, issue-driven environment.

• Experience leading communication strategies that support change, engagement and business transformation.

• Comfort with a range of communication tools and platforms, including Microsoft 365, and openness to using AI to enhance efficiency and quality.

• Degree in communications, journalism or a related field, or equivalent experience.

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

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Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.

We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.