Entry Level Technical Support jobs in Toronto, ON

Why Join Ultimate Windows, Doors & More?

At Ultimate Windows, Doors & More, we're more than a window and door company, we're a team built on craftsmanship, integrity, and customer satisfaction. Backed by over 70 years of family construction experience, we've grown to serve communities across Ontario, Quebec, and Atlantic Canada. We take pride in delivering premium products, exceptional service, and creating a workplace where our people can build rewarding careers and take pride in their work.

Support Projects. Deliver Expertise. Drive Success.

Are you a technically minded professional who enjoys solving complex problems, supporting customers, and contributing to successful construction projects? Do you thrive at the intersection of technical expertise and sales support?

We're looking for a Technical Sales & Support Specialist to join our growing team in Mississauga. In this role, you'll serve as a trusted technical resource, supporting Territory Managers, customers, and internal teams throughout the project lifecycle. If you have strong AutoCAD skills, experience reviewing architectural drawings, and a passion for delivering exceptional customer service, we'd love to hear from you.

Why You’ll Love This Role

At our company, you'll do more than provide technical support. You'll become a trusted partner to customers, sales teams, and project stakeholders, helping bring construction projects from concept to completion.

• Be part of an organization where your expertise and contributions make a visible impact.
• Work on diverse and challenging projects, using your technical knowledge, problem-solving abilities, and customer-focused approach every day.
• Expand your technical and industry knowledge while working alongside an experienced and collaborative team.
• See the results of your work firsthand as your support helps customers find solutions and successfully complete their projects.
• Join a team that values accountability, reliability, collaboration, and exceptional customer experiences.

What You'll Do

As our Technical Sales & Support Specialist, you will:

• Provide technical guidance on product applications, specifications, installation requirements, and performance characteristics.
• Support Territory Managers with product recommendations, pricing requests, project discussions, and technical consultations.
• Review and interpret architectural drawings, specifications, and construction documents to ensure project requirements are met.
• Create and revise presentation drawings, shop drawings, and technical documentation using AutoCAD.
• Assist customers and internal stakeholders by responding to technical inquiries and resolving project-related issues.
• Interpret building codes, industry standards, and regulations to support project compliance.
• Coordinate closely with cross-functional teams to ensure seamless project execution.
• Maintain accurate project records and documentation while delivering exceptional customer service.

What You Bring

• Post-secondary education in Architectural Technology, Construction Management, Engineering Technology, Building Science, or a related field (or equivalent experience).
• 3-5 years of experience in technical support, sales support, construction, architectural products, building materials, fenestration, or a related industry.
• Strong proficiency with AutoCAD and the ability to read and interpret technical drawings.
• Experience reviewing architectural plans, specifications, and construction documentation.
• Knowledge of building codes and industry standards.
• Excellent communication, customer service, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience with CRM systems and project management tools.
• Knowledge of architectural building envelope products, construction practices, or related technical products.

Working Conditions

• Full-time, on-site position based in Mississauga, Ontario
• Standard business hours, Monday to Friday, 8:00 a.m. to 4:00 p.m.
• Primarily office-based with regular collaboration across sales, customer service, operations, and external stakeholders
• Frequent use of computer software and technical applications, including AutoCAD and Microsoft Office
• Regular review and interpretation of architectural drawings, specifications, and technical documentation
• Fast-paced environment requiring attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously
• Ability to sit, stand, and work at a computer for extended periods as required

What's in It for You?

At our company, you'll be more than just a technical expert. You'll play a critical role in helping customers and sales teams bring projects to life while working alongside a collaborative and supportive team.

We offer:

• A stable, full-time opportunity
• Competitive pay and benefits package.
• Collaborative team environment
• Diverse and interesting project work
• A role where your knowledge and contributions directly impact customer success and business growth

Looking for more than just a job?

If you're passionate about solving technical challenges and helping bring great projects to life, we'd love to hear from you. Join a supportive, collaborative team where your expertise is valued, your growth is encouraged, and your contributions make a real difference every day. Apply today and bring your technical knowledge, architectural insight, and customer-first mindset to our team.

Pay: From $68,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person