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Entry Level Technical Support jobs in Toronto, ON

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    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
  • View similar jobs with this employer
    • As a Junior Service Technician, you will provide exceptional customer support, troubleshoot basic technical issues, and ensure a seamless service experience.
    • Supervise other technical support workers in this group.
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts…
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Provide business systems, network and Internet support…
    • Supervise other technical support workers in this group.
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts…
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Provide business systems, network and Internet support…
  • View similar jobs with this employer
    • Exposure to facilities operations, automation systems, or technical support roles.
    • The Junior RCC Operating Technologist is an entry-level role within the…
    • Diagnostiquer et résoudre les incidents techniques.
    • Assister les utilisateurs dans l’utilisation des outils.
    • DEC ou formation en informatique ou équivalent.
    • Ability to translate highly complex technical problems into simple, universally accessible language for non-technical workers.
    • Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
    • 1-2 years of experience in a technical customer support role (or similar).
    • With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces…
    • Proficiency with customer support tools, especially Zendesk and Microsoft Office Suite; experience or interest in AI-driven support solutions is a plus.
    • To higher-level support teams.
    • Looking to build foundational experience in IT operations and technical support within a.
    • Email, and virtual support channels.
    • 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global…
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Job Post Details

Bilingual Technical Support Representative - job post

United Chargers
25 Pollard Street, Richmond Hill, ON L4B 1A8
$50,000 a year - Full-time

Job details

Pay

  • $50,000 a year

Job type

  • Full-time

Location

25 Pollard Street, Richmond Hill, ON L4B 1A8

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

We are United Chargers Inc., one of the top manufacturers in the industry for Electric Vehicle Supply Equipment (EVSE) in Canada and the United States. As our company is currently undergoing rapid expansion, this is the perfect opportunity for you to join our customer support team! In this role, the ideal candidate we are looking for should be a go-getter, self motivated, energetic and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. If this sounds like an interesting opportunity, then we would love to hear from you!

Primary Role Responsibilities

- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system

- Provide problem-solving and trouble-shooting solutions to end-user clients

- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries

- Cross-coordinate office processes with commercial support team and accounting staff to see customer requests to completion

- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment

- Provide administrative support for various Institutional Distribution VPs and their management team(s)

- Participate in the development and implementation of special projects as assigned

Qualifications

- Post-secondary education (College diploma or University degree)

- Proficient in French and English is mandatory.

- A background in Physics, Engineering or related discipline is an asset

- A minimum of 2 years experience in Customer Service or Technical Support

- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems

- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision

- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners

- Highly motivated, detail-oriented, and eager to learn

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you legally authorized to work in Canada?
  • Have you completed post-secondary education within Canada?

Education:

  • DCS / DEC (required)

Experience:

  • Bilingual Customer Service: 2 years (required)

Language:

  • French (required)
  • English (preferred)

Work Location: In person

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