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Entry Level Technical Support jobs

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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • 1–3 years minimum in technical support, field service, or another customer-facing technical role.
    • Technical support or field service: 1 year (preferred).
    • Taux horaire de 18,00$ plus une prime de 1 $ pour le bilinguisme avec progression salariale basée sur vos heures travaillées cumulées.
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist II provides technical support for commercial and…
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist II provides technical support for commercial and…
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
    • Provides technical support and assistance that are required specific to or outside of the team function or department.
    • Salary starting at $3,866.71 Bi-weekly.
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    • This is an excellent opportunity for a recent graduate or early-career professional looking to build a career in customer service, operations, project…
    • Troubleshoot basic technical issues during demos to keep the presentation running smoothly.
    • Willing to travel to customer sites and offer training support as…
    • Provide first-level technical support via phone, chat, or email.
    • Escalate unresolved issues to higher-level support teams.
    • Must be 18 years or older.
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    • Provide training and support of software to customer personnel.
    • You will be tasked with providing in-person, on-site training and customer support throughout…
  • View similar jobs with this employer
    • Provide training and support of software to customer personnel.
    • You will be tasked with providing in-person, on-site training and customer support throughout…
    • Provide on-site technical support during trials, start-ups, and problem resolution activities.
    • Troubleshoot technical problems related to equipment.
    • Aucune expérience en support technique n'est obligatoire.
    • Répondre aux demandes de support technique par téléphone, courriel et portail en ligne.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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