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    • A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and…
    • Refer clients to other team members and partners who can help support the needs of the client.
    • Your one-on-one interactions with our clients are crucial in…
    • In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation…
    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • The ideal candidate will provide technical assistance to end-users,…
    • Nous recherchons un Analyste centre d’assistance pour qui le service à la clientèle est important.
    • Répondre aux appels téléphoniques, courriels et autres…
    • The Technical Support Technician provides technical support to customers by phone while also assisting the service department with in-shop equipment repairs and…
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    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
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    • Have completed at least Grade 10 or Secondary IV in Québec (some jobs need higher levels of education).
    • This position is available full-time or part-time.
    • F3 Technologies is looking for a Field Implementation Technician to install, configure, and support point-of-sale (POS) systems for restaurant partners across…
    • Ability to build relationships and work well with all levels in the company.
    • We’re seeking a qualified Technical Support Advisor to help in providing technical…
    • As a Technical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and…
    • Prenez part à l’aventure à titre d’agent.e au support technique et service client.
    • Au cœur de l’expérience client, vous agirez comme une véritable tour de…
    • Escalate unresolved issues to higher-level support teams.
    • Provide first-level technical support via phone, chat, or email.
    • Must be 18 years or older.
    • May have to spend long hours in concentration, which requires attention to detail and high levels of accuracy;
    • Participate in producing marketing samples.
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Career Resources:

Plexxis Software logo
Jr. Software Support (Vancouver Island residents ONLY)
Plexxis Software
·
3.6
1331 Westhills Dr, Victoria, BC
$62,500–$82,500 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$62,500–$82,500 a year

Job type

Full-time

Full job description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range: $62,500 - $82,500


Purpose:

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Shift start times may vary depending on company needs/requirements

Duties & Responsibilities:

  • Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
  • Be proactive in recognizing and efficiently resolving issues
  • As required, diagnose and trouble-shoot issues post implementation software questions & issues
  • Log all Service Desk issues
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers - offering support, training and presentations
  • Proactively reach out to customers for provision of support via telephone and email
  • As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience:

  • Good Microsoft Office skills
  • Strong communication skills
  • Good organizational and time management skills
  • Strong problem-solving skills
  • Strong interpersonal skills
  • Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

  • Customer Care Experience
  • General accounting principles
  • College or university degree in one of the following: Business, accounting
  • Experience preferred but not required:
  • Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:

  • Competitive Salary
  • Benefits
  • Company gym
  • A games room
  • A commercial themed theatre
  • Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
  • Access to local walking trails, parks and beaches
  • Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software:

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

  • Work with a small, tight-knit group of hard-working, dedicated and fun individuals
  • Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
  • Be on the winning team - poised to emerge as the global leader
  • Be challenged in the workspace, in the fitness room or even the billiards Café
  • Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”

Growth. Learning. Opportunity.

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